Android

The steps to clear your cache may differ depending on the model of your Android device and your default browser. You should be able to clear your cache from the application management settings menu.

1. Go to Settings and choose Apps or Application Manager.
2. Swipe to the All tab.
3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

1. Open the Chrome app.
2. At the top right, tap More.
3. Tap History and then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to “Cookies and site data” and “Cached images and files,” check the boxes.
6. Tap Clear Data.
7. Exit/quit all browser windows and re-open the browser.

Safari for iOS

1. Open your Settings app.
2. Tap Safari.
3. Tap Clear History and Website Data and confirm.
4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

1. On your iPhone or iPad, open the Chrome app.
2. At the bottom, tap More.
3. Tap History and then Clear browsing data.
4. Make sure there’s a check mark next to “Cookies, Site Data,” and “Cached Images and Files.”
5. Tap Clear Browsing Data.
6. Exit/quit all browser windows and re-open the browser.

Chrome

1. In the browser bar, type chrome://settings/clearBrowserData
2. At the top of the Clear Browsing Data window, click Advanced.
3. From the Time Range drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All Time.

Next, select the following:

1. Browsing history
2. Download history
3. Cookies and other site data
4. Cached images and files
5. Click Clear Data.
6. Exit/quit all browser windows and re-open the browser.

Firefox

1. From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt key on your keyboard to make it visible.
2. From the Time Range to Clear drop-down menu, select the desired range. To clear your entire cache, select Everything.
3. Next to Details, click the down arrow to choose which elements of the history to clear. To clear your entire cache, select all items.
4. Click Clear Now.
5. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

1. In the top right, click the Hub icon (looks like a star with three horizontal lines).
2. Click the History icon (looks like a clock), and then select Clear All History.
3. Select Browsing History, then Cookies and Saved Website Data, and then Cached Data and Files.
4. Click Clear.
5. After the All Clear! message appears, exit/quit all browser windows and re-open the browser.

Internet Explorer 11

On Jan. 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11. We strongly recommend that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.

1. In the top right, click on the Tools gear icon. If the menu bar is hidden, press Alt key on your keyboard to make it visible.
2. From the drop-down menu, select Safety and then Delete browsing history.
3. Deselect Preserve Favorites website data and select Temporary Internet files or Temporary Internet files and website files, Cookies or Cookies and website data and History.
4. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
5. Exit/quit all browser windows and re-open the browser. 

Safari 8 and later

1. From the Safari menu, select Clear History or Clear History and Website Data.
2. Select the desired time range, and then click Clear History.
3. Go to Safari and then Quit Safari or press Command-Q to exit the browser completely.

Should you continue to experience problems after following these steps to clear your web browser’s cache, please call us at 858-499-5285.

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