Job ID: 98998 Date posted: October 25, 2019
- Sharp Chula Vista Medical Ctr
- Customer Information Center
- Clerical Jobs
Concierge/Receptionist provides customer service, information, assistance, and volunteer guidance and training. Provide information and personal service to internal and external customers.
Provides information and answers questions. Identifies and resolves customer satisfaction issues and appropriately reports them to the appropriate person in the appropriate department; Responds to issues and requests immediately using good customer service standards. Answers phone and triages incoming telephone calls. Ensures telephone calls are answered and forwarded to the appropriate
person or department in a timely and friendly manner.
Demonstrates adaptability/flexibility by accepting new assignments and changing workload. Willingly assists with smooth implementation of new and/or changes in existing procedures.
The Customer Information Center is committed to providing excellent customer service. As a provider of customer service and communicative needs, the Customer Information Center consistently complies with Sharp HealthCare practices, policies (e.g., attendance, patient safety), and procedures. We abide by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook.
As the leading provider of health care services in the South Bay, Sharp Chula Vista Medical Center is a 343 bed facility that delivers high-quality care designed to meet the needs of the community. Home to the region’s most comprehensive heart program, it also has the area’s only radiation oncology center and certified community hospital cancer program. The hospital has San Diego County’s only comprehensive Bloodless Medicine and Surgery Center, which serves patients who wish to avoid blood transfusions for personal or religious reasons.
Sharp Chula Vista recently more than doubled the size of its Emergency Department and opened the new Douglas & Nancy Barnhart Cancer Center, a unique healing environment with the most advanced medical technology available for cancer.
This position is located in Chula Vista, San Diego County
FT: 5:00am-1:30pm, weekends as needed
Required Skills and Qualifications
Bilingual English/Spanish required; Ability to read and write in Spanish
Two to three years experience in a healthcare environment preferably in a high contact customer service position with demonstrated above standard performance
Strong customer service background
Effective oral and written interpersonal and customer service skills
Ability to deal with different people and temperaments
Ability to present to small groups formally and informally
Ability to work with computer keyboard, CRT and input data
Good time management skills
Ability to supervise others and establish priorities
Knowledge of Sharp HealthCare, Chula Vista, and community
Experience in dealing with multiple demands simultaneously
High school graduate or equivalent required
Preferred Skills and Qualifications
- Some college is preferred
“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”