Customer Information Representative
Job ID: 100847 Date posted: February 06, 2020
- Sharp Chula Vista Medical Ctr
- Customer Information Center
- Clerical Jobs
- Per Diem
The CIR answers all incoming calls according to PBX or UA5200 guidelines. Some of job responsibilities are: prioritizes emergent hospital code calls; provides clear and concise public PBX [intercom] overhead paging and announcements; utilizes excellent Telephone etiquette; promptly and accurately facilitates all hospital code calls and notices, directs/connects all external and internal customers [calls] to appropriate destinations.
Manages general information and patient
inquiry from the community and Sharp HealthCare staff on a 24-hour (if
applicable), year round basis, utilizing knowledge of Sharp HealthCare services
to assist callers and visitors in providing first person resolution whenever possible.
The Customer Information Center is committed to providing excellent customer service. As a provider of customer service and communicative needs, the Customer Information Center consistently complies with Sharp HealthCare practices, policies (e.g., attendance, patient safety), and procedures. We abide by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook.
As the leading provider of health care services in the South Bay, Sharp Chula Vista Medical Center is a 343 bed facility that delivers high-quality care designed to meet the needs of the community. Home to the region’s most comprehensive heart program, it also has the area’s only radiation oncology center and certified community hospital cancer program. The hospital has San Diego County’s only comprehensive Bloodless Medicine and Surgery Center, which serves patients who wish to avoid blood transfusions for personal or religious reasons.
Sharp Chula Vista recently more than doubled the size of its Emergency Department and opened the new Douglas & Nancy Barnhart Cancer Center, a unique healing environment with the most advanced medical technology available for cancer.
This position is located in Chula Vista, San Diego County
Per Diem, eves, days, weekends, and Holidays as needed
Required Skills and Qualifications
Two to four years of experience in high-contact customer service position, preferably in a call center environment or concierge setting
Has the ability to think and act independently and demonstrate excellent customer service judgment and problem-solving skills
Has the ability to work in a team environment
Have the capability to communicate well verbally, using appropriate grammar and professional conversational skills
Has the ability to relate quickly and confidentially to callers
Working knowledge of Microsoft software products and typing skills required for data entry, patient lookup, and documentation
Experience in dealing with multiple demands simultaneously and under pressure
Familiarity with GE Centricity/IDX patient look up programs preferred
A high school diploma or equivalent is preferred
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”