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Patient Relations Representative

Job ID: 100990 Date posted: February 13, 2020

  • Sharp Chula Vista Medical Ctr
  • Patient Relations
  • Clerical Jobs
  • Day Job
  • Full-Time

Responsibilities

Summary

The bilingual (Spanish & English) Patient Relations Representative serves as a liaison between patients, visitors, volunteers, employees and physicians with the objective of enhancing understanding of hospital policies and services, increasing customer satisfaction, obtaining resolution of concerns, enhancing quality of care and minimizing risks.

Responsibilities include but are not limited to: Conducts daily patient rounds, collects data and complies reports used in communicating issues to managers; responds to patient/visitor inquiries and concerns; promotes departmental goal of minimizing risks to patients, visitors and employees. Provides support to the department manager in the investigation of claims and research necessary for resolution of concerns; manages departmental data in a confidential manner; assists in daily office functions according to standard business practices; promotes and adheres to “the Sharp Experience.”

The Patient Relations Department helps ensure that the patient’s experience at the hospital is a good one.If a patient or family members have a question or concern about their hospital stay, they would speak to a staff member from the patient relations department to discuss.

Sharp Chula Vista Medical Center is a 343-bed hospital with the largest array of health care services in San Diego's South Bay. A Designated Planetree Person-Centered Care Hospital, Sharp Chula Vista is home to the region's most comprehensive heart program and as well as offering exceptional services for orthopedic care and women and infants. The Douglas& Nancy Barnhart Cancer Center offers patients the most advanced treatment technology, a unique healing environment and an extraordinary level of care.

Sharp Chula Vista Medical Center has been providing health care to San Diego's South Bay community for more than 70 years.Now we are on a journey to go beyond, building a next-generation hospital in our binational region. The new hospital tower at Sharp Chula Vista will combine clinical excellence with thoughtful consideration to provide the best level of care to the community we're privileged to serve. Scheduled to open in 2019, the new Hospital Tower at Sharp Chula Vista Medical Center will be the first new Sharp hospital in San Diego’s South Bay in more than 40 years.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, age, protected veteran status or any other protected class.

Location

This position is located in the Chula Vista Medical Center, San Diego County

 

Hours

Full time, day shift, Monday through Friday.

 

Required Skills and Qualifications

  • Must be fluent in Spanish and English - reading/writing/speaking fluently in both Spanish and English is required.

  • Minimum of three (3) years of experience in a hospital or medical office setting and/or minimum of three (3) years in customer service or problem solving.

 

Preferred Skills and Qualifications

  • Associates or Bachelor’s degree 
  • Effective Oral and Written Skills

  • Problem Resolution Experience 
  • Clinical or Medical office experience 
Glassdoor rating Glassdoor rating

“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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