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Customer Information Representative

Job ID: 97950 Date posted: September 10, 2019

  • Sharp Coronado Hospital and Hlth
  • Customer Information Center
  • Clerical Jobs
  • Variable
  • Per Diem

Responsibilities

Summary
The Customer Information Representative answers all incoming calls according to PBX or UA5200 guidelines. Prioritizes emergent hospital code calls; provides clear and concise public PBX [intercom] overhead paging and announcements, promptly and accurately facilitates all hospital code calls and notices, directs/connects all external and Internal customers [calls] to appropriate destinations.
The Customer Information Center is committed to providing excellent customer service. As a provider of customer service and communicative needs, the Customer Information Center consistently complies with Sharp HealthCare practices, policies (e.g., attendance, patient safety) and procedures. Abides by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook.
Sharp Coronado Hospital and Healthcare Center is a 181-bed acute care hospital with services including sub-acute and long-term care, rehabilitation therapies, and emergency services. The hospital was opened and fully-funded by the citizens of Coronado who continue to participate in an active foundation and auxiliary.
Sharp Coronado incorporates many personalized aspects into its care philosophy — including patient empowerment, patient and family education, and a physical environment that promotes healing through complementary therapies such as clinical aromatherapy, massage and Healing Touch. Sharp Coronado Hospital is one of the first five hospitals nationally to be designated as a Patient-Centered Hospital by Planetree, an organization committed to personalizing, humanizing, and demystifying the hospital experience for patients and their families.


Location
This position is located in Coronado, San Diego County
 
Hours
Per Diem, variable hours, weekends as needed
 
Required Skills and Qualifications
  • High school graduate or equivalent preferred
  • Knowledge of customer service strategies and tactics
  • Ability to deal with different people and temperaments
  • Ability to work with computer keyboard, CRT and input data
  • Three to five years’ experience in a high contact customer service position or equivalent setting with demonstrated above standard performance
  • Experience in dealing with multiple demands simultaneously
 
Preferred Skills and Requirements
  • Experience working in a hospital setting
  • Knowledge of switchboard (PBX or UA5200) use and overhead paging systems
Additional physical requirements of position may be discussed during interview.
 
Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.
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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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