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Customer Information Representative

Job ID: 101767 Date posted: March 19, 2020

  • Sharp Coronado Hospital and Hlth
  • Customer Information Center
  • Clerical Jobs
  • Variable
  • Per Diem

Responsibilities

Summary

The Customer Information Rep manages general information and patient inquiry from the community and Sharp HealthCare staff on a 24-hour (if applicable), year round basis, utilizing knowledge of Sharp HealthCare services to assist callers and visitors in providing first person resolution whenever

possible.

The Customer Information Department is committed to providing excellent customer service. As a provider of customer service and communicative needs, the PBX Department consistently complies with Sharp HealthCare practices, policies (e.g., attendance, patient safety) and procedures. Abides by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook.

Sharp Coronado Hospital and Healthcare Center is a 181-bed acute care hospital with services including sub-acute and long-term care, rehabilitation therapies, and emergency services. The hospital was opened and fully-funded by the citizens of Coronado who continue to participate in an active foundation and auxiliary.

Sharp Coronado incorporates many personalized aspects into its care philosophy — including patient empowerment, patient and family education, and a physical environment that promotes healing through complementary therapies such as clinical aromatherapy, massage and Healing Touch. Sharp Coronado Hospital is one of the first five hospitals nationally to be designated as a Patient-Centered Hospital by Planetree, an organization committed to personalizing, humanizing, and demystifying the hospital experience for patients and their families.


Location

This position is located in Coronado, San Diego County.

 
Hours
Per diem: 8-hours; Availability required for Saturday and Sunday; 11am to 7:30pm. 
 
Required Skills and Qualifications
  • Has the ability to think and act independently and demonstrate excellent customer service judgment and problem-solving skills.

  • Has the ability to work in a team environment.

  • Have the capability to communicate well verbally, using appropriate grammar and professional conversational skills.

  • Has the ability to relate quickly and confidentially to callers.

  • Working knowledge of Microsoft software products and typing skills required for data entry, patient lookup, and documentation.

  • Two to four years of experience in high-contact customer service position, preferably in a call center environment or concierge setting.

  • Experience in dealing with multiple demands simultaneously and under pressure.

 
Preferred Skills and Requirements
  • Familiarity with GE Centricity/IDX patient look up programs preferred.

  • High school diploma or equivalent is preferred. 

 

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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