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PBX Operator

Send to my Email Email a friend Job ID 75033 Date posted 07/26/2016
Requisition ID: 75033
  • Facility: Sharp Coronado Hospital & Hlth
  • City: Coronado
  • Department: PBX
  • Category: Clerical Jobs
  • Job Status: Per Diem
  • Shift: Variable
  • FTE: 0.0
  • Shift Start: Variable
  • Shift End Time: Variable
This position is located in Coronado, San Diego County
Per Diem, Variable Hours; Weekend coverage 11:00am - 7:30pm
Required Skills and Qualifications
  • High school graduate or equivalent preferred
  • Knowledge of customer service strategies and tactics
  • Ability to deal with different people and temperaments
  • Ability to work with computer keyboard, CRT and input data
  • Three to five years’ experience in a high contact customer service position or equivalent setting with demonstrated above standard performance
  • Experience in dealing with multiple demands simultaneously
Preferred Skills and Requirements
  • Experience working in a hospital setting
  • Knowledge of switchboard (PBX or UA5200) use and overhead paging systems

The PBX Operator answers all incoming calls according to PBX or UA5200 guidelines. Prioritizes emergent hospital code calls; provides clear and concise public PBX [intercom] overhead paging and announcements, promptly and accurately facilitates all hospital code calls and notices, directs/connects all external and Internal customers [calls] to appropriate destinations.
The PBX Department is committed to providing excellent customer service. As a provider of customer service and communicative needs, the PBX Department consistently complies with Sharp HealthCare practices, policies (e.g., attendance, patient safety) and procedures. Abides by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook.
Sharp Coronado Hospital and Healthcare Center is a 181-bed acute care hospital with services including sub-acute and long-term care, rehabilitation therapies, and emergency services. The hospital was opened and fully-funded by the citizens of Coronado who continue to participate in an active foundation and auxiliary.
Sharp Coronado incorporates many personalized aspects into its care philosophy — including patient empowerment, patient and family education, and a physical environment that promotes healing through complementary therapies such as clinical aromatherapy, massage and Healing Touch. Sharp Coronado Hospital is one of the first five hospitals nationally to be designated as a Patient-Centered Hospital by Planetree, an organization committed to personalizing, humanizing, and demystifying the hospital experience for patients and their families.
Essential Physical Requirements May Include
  • Sitting
  • Keyboarding
  • Mousing
  • Ability to sit for long periods of time
  • Ability to distinguish telephone rings and audible/visual alarms
  • Hear and speak clearly over phone
  • Reach shelves above head and bend to file accounts
Additional physical requirements of position may be discussed during interview.
Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.
Keywords: PBX, Operator, Call Center, Customer Service
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