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Supervisor Patient Access Services and CIC/Admitting/Coronado/FT/1.0

Job ID JR123196 Date Posted 07/07/2022
Coronado, California
  • Coronado Hospital
  • Day
  • Regular
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Shift Start Time:

8 AM

Shift End Time:

4:30 AM

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:


What You Will Do
To provide administrative support to ensure the department's success. This position works closely with patients, physicians, clinical staff, and support personnel throughout Sharp HealthCare. Key responsibilities may include reception, scheduling, co-pay collection, phone management, and medical record coordination.

Required Qualifications

  • H.S. Diploma or Equivalent
  • 3 Years Experience in hospital patient registration, accounting, and/or business services with demonstrated above standard performance.
  • 2 Years Leadership experience.

Preferred Qualifications

  • Bachelor's Degree

Essential Functions

  • Communication and teamwork
    Effectively communicates department updates and procedural changes.
    Evidence of 10 staff meetings per year
    Evidence of monthly recognition efforts with staff.
    An overall meets standard on employee evaluation forms for department morale.
  • Customer service
    Serves as a professional role model in overall conduct and communication.
    Customer concerns are resolved promptly.
  • Human resource management
    Performs staff coaching/corrective action in accordance with above-mentioned procedures.
    Assures timely posting of schedules.
    Provides staff with ongoing performance feedback and timely performance reviews.
    Provides administrative support to staff to assure timely submission of payroll materials and/or any other Sharp HealthCare requirement.
    Random review of employee files show evidence of recorded performance feedback (both positive and constructive), signed procedures, signed position descriptions, attendance cards, and timely performance reviews.
    Schedules are posted 2 weeks prior to the end of each month.
    Payroll complications are prevented.
  • Medicare and Medi-Cal patient registration and billing training

    Participates in the administration of the department Billing Compliance Plan.
    Claims are compliant with Medicare and Medi-Cal rules and regulations.
    Maintains expert knowledge of billing compliance regulations related to hospital registration and billing and delivers a minimum of 6 training sessions to staff on compliant billing.
    All staff signs Declaration of Understanding as published in department Billing Compliance Plan.
    Facility stays off Focus Medical Review for Medicare.
  • Overseeing staff productivity and accuracy
    Assures timely, complete, and accurate collection of patient demographic, visit, and insurance information.
    Assures effective monitoring of productivity and account quality.
    Receives and responds to related information timely and effectively.
    Adjusts productivity standards as necessary to assure optimal performance.
    Productivity Report demonstrates a improvement trends when an inefficiency and/or poor quality is identified.
  • Staff Training

    Assures all staff receives necessary training, orientation, and ongoing education to perform efficiently and accurately in a manner that demonstrates professionalism and respect.
    Staff demonstrates ability to assist patients/families with billing questions.
    Employee records are documented with training/in-service information; follow-up observations are conducted and documented in file to assure understanding and retention of information.
    Employee goals are designed with specific personal growth standards, which are reviewed semi-annually for accomplishment.
    Repeat occurrences, which demonstrate a deficiency in understanding or performance are monitored and documented via corrective action process as defined by Human Resources.
    Employee files available for review upon request from Manager.
    Ensures staff trained on E.D. unit clerk responsibilities.
  • Customer Information Center

    Oversees CIC role including monitoring alarm panels, initiating code calls using overhead and alternate paging systems.
    Ensures timely answering of CIC phone lines during main business hours and after hours in admitting/E.D. settings.
  • Charge Reconciliation

    Assures designated staff receive necessary training and ongoing education to maintain E.D. charge capture and reconciliation.
    Effectively reviews and audits E.D. charges to ensure accurate and timely charge entry including critical care charges.

Knowledge, Skills, and Abilities

  • Knowledge of benefits, covered services, billing, and reimbursement procedures of all payor types, as well as working knowledge of the legal aspects of collection procedures, ICD-9 codes, national revenue codes, CPT codes, UB92 billing, medical terminology, JCAHO, Title XXII, and PSDA.
  • Working knowledge of State and Federal Rules and Regulations governing patient billing.
  • Experience and knowledge of on-line patient accounting/registration systems with emphasis on the IDX hospital system.
  • Demonstrated leadership experience and/or Special projects motivating a group of people.
  • Knowledge of and experience with Microsoft Word and Excel.
  • Being on-call is a requirement of this position.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Bachelor's Degree; H.S. Diploma or Equivalent
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."

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