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Patient Service Representative

Job ID: 97142 Date posted: July 30, 2019

  • SRS East El Cajon
  • Scheduling Services
  • Clerical Jobs
  • Variable
  • Per Diem

Responsibilities

Summary
The Patient Service Representative is responsible for scheduling patients, patient communications including phone and e-mail, patient check in with payment collections and demographic updates. Confirms insurance eligibility and assures authorizations for service. Provides a high level of customer service consistent with the Sharp Experience standards.
The Sharp Rees Stealy Scheduling Services Department offers front office administrative support to various departments at Sharp Rees Stealy Medical Group.  Patient Service Representatives or other staff members are trained to fill positions when regular staff are on vacation or are ill.  Float team members enjoy a variety of short or long term assignments at different locations.  

Sharp Rees-Stealy's mission is to improve the health of its community through a caring partnership of patients, physicians and employees. Its goal is to offer quality services that set community standards and exceed expectations in a caring, convenient, affordable and accessible manner.


Sharp Rees-Stealy has been serving the health care needs of San Diegans since 1923 when doctors Clarence Rees and Clair Stealy formed San Diego's first multispecialty medical group practice. Today, Sharp Rees-Stealy has 22 locations (and still growing) and over 500 primary care doctors and specialists representing virtually every field of medicine.

Location
This position will float to all Sharp Rees-Stealy East County locations – Grossmont, La Mesa, El Cajon, and San Carlos within San Diego County.
 
Hours
Per diem: 8-hours variable shifts and times; weekends as needed.
 
Required Skills and Qualifications
  • Medical office experience required with a strong emphasis in customer service, computer skills and phones or completion of a medical receptionist or equivalent training program.
  • High school diploma or equivalent certification.
  • Medical Terminology required.
  • Ability to utilize resources in an organized manner.
  • General knowledge of medical office procedures and terminology.
  • Effective interpersonal and customer relation skills.
  • Strong professional level of written and oral communication skills.
  • Ability to diffuse volatile situations and use good judgment and tact in dealing with patients.
 
Preferred Skills and Qualifications
  • Completion of a medical receptionist or equivalent training program preferred. 
  • Bilingual English/Spanish preferred.

 

Physical requirements of position may be discussed during interview.

 

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

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SRS East El Cajon
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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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