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Access Service Representative - Patient Focus

Job ID: 105315 Date posted: October 09, 2020

  • Sharp Grossmont Hospital
  • Patient Access Svcs-Ancillary
  • Business Operations Jobs
  • Variable
  • Per Diem


This position will include key job responsibilities of completing patient registration for Imaging patients, and scheduling general xrays.  It includes insurance verification on our unscheduled patient population.  This is a very busy environment which requires punctual arrival to work, ongoing communication with peers, patients/families, and clinical areas. High level of excellent customer service as well as team work and responsibility to department morale. Candidate must be comfortable in collecting payments for services.
Reports to Patient Access Services, but has an indirect report to the clinical areas as well.  Our Grossmont Medical Terrace location can see upwards of 160 patients per day.  The manager is responsible for 10 outpatient departments throughout the campus, so although this position may be primarily located at GMT, there will be opportunities to cross train in any area so that we can staff accordingly.
Sharp Grossmont Hospital is the largest not-for-profit, full-service acute care hospital in the region with 536 beds.  The hospital has outstanding programs in heart care, orthopedics, rehabilitation, robotic surgery, mental health, stroke care and women’s health. In addition, the hospital’s Emergency and Critical Care Center is one of the most technologically advanced emergency and intensive care facilities in the nation.
Sharp Grossmont Hospital is nationally recognized as a MAGNET®-designated hospital for patient care and nursing practices. This designation is the “gold standard” for patient care and nursing excellence and is the highest honor awarded by the American Nurses Credentialing Center.

Location: This position is located in La Mesa, San Diego County.
Variable shifts start anywhere from 9:30 am to 6:00 pm, depending on department needs, but at this time, no later than 6pm.
Required Skills and Qualifications


  • At least 2 years’ experience in the Business Services setting with demonstrated above-standard performance in billing, account follow-up,and at least one other area of expertise.

  • Working knowledge of medical insurances, billing and collections guidelines/criteria.

  • Local, State, and Federal regulations governing registration/billing activities including JCAHO, Title XXII, Medicare and Medi-Cal regulations

  • Medical terminology.

  • ICD-9, RVS, and CPT 4 coding.

  • Basic computer functions and utilization management.

  • Accurately type or on-line key 35-40 wpm.

  • Organize and prioritize work activities.

  • Communicate/discuss personal and financial matters with patients and/or their representatives.

  • Document effectively and concisely.

  • Communicate effectively both verbally and in writing.

  • Function well in demanding/stressful environments.


Preferred Skills and Qualifications


  •  High School graduate or equivalent.
  • Bilingual; English/Spanish


 Essential physical requirements may be discussed at interview.
Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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