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Access Service Representative - Patient Focus

Job ID: 105927 Date posted: October 29, 2020

  • Sharp Grossmont Hospital
  • Patient Access Svcs-Ancillary
  • Business Operations Jobs
  • Day Job
  • Full-Time



Coordinates all registration functions necessary to ensure the processing of a clean claim including but not limited to obtaining and processing patient demographics, visit and financial information in a manner that facilitate maximum financial reimbursement and promotes premier customer service. This role utilizes Patient Secure to identify the accurate patient medical record while adhering to EMTALA regulations and performs face-to-face interviews directly with patients and/or their designated representatives. Accurate identification and delivery of regulatory documents and securing patient financial responsibility is a key responsibility.

Sharp Grossmont Hospital is the largest not-for-profit, full-service acute care hospital in the region with 542 beds. The hospital has outstanding programs in heart care, orthopedics, rehabilitation, robotic surgery, mental health, stroke care and women’s health. In addition, the hospital’s Emergency and Critical Care Center is one of the most technologically advanced emergency and intensive care facilities in the nation.

Sharp Grossmont Hospital is nationally recognized as a MAGNET®-designated hospital for patient care and nursing practices. This designation is the “gold standard” for patient care and nursing excellence and is the highest honor awarded by the American Nurses Credentialing Center.

Location: this position is located in La Mesa of San Diego County

Hours: Variable 8 hour day shifts with most days working 11 - 1930.


Required Skills and Qualifications:  

  • Minimum two years’ experience in a business service setting.
  • Must have experience communicating effectively both verbally and in writing professionally.

Preferred Skills and Qualifications:

  • Experience communicating and discussing personal and financial matters with patients and/or their representatives.
  • Comprehensive knowledge of the following: medical terminology, medical insurances, collection guidelines and criteria; Local, State and Federal regulations regarding registration/billing and funding functions such as TJC, Title XXII, Medicare Important Message, Medicare Secondary Payor, Tricare Third Party Liability; Auto Accident and Work Comp, Medicare/Outpatient Observation Notice.

  • CPT and ICD10 coding knowledge.

  • High School Diploma or equivalent.

  • HFMA certifications.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.         

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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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