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Business Service Representative

Job ID 82859 Date posted 01/26/2018
  • Facility: SRS E.Grossmont Medical Plaza
  • City: La Mesa
  • Department: Patient Account Reps
  • Category: Clerical Jobs
  • Job Status: Full-Time
  • Shift: Day Job
  • FTE: 1.0
  • Shift Start: Variable
  • Shift End Time: Variable
This position is located in La Mesa, San Diego County.
Full time (1.00), day shift, variable times
Required Skills and Qualifications
  • High School Diploma or equivalent.
  • Ability to utilize resources in an organized manner.
  • General knowledge of office procedures. effective interpersonal and customer relations skills.
  • Strong professional level of written and oral communication skills.
  • Ability to diffuse volatile situations and use good judgement and tact in dealing with patients.
  • ICD-9 coding, RVS coding and CPT coding.
    Minimum of two years experience in medical billing and/or patient accounting in a business office preferred or minimum of three year experience as a patient representative at a health care facility.
  • Experience with on-line accounts receivable system and typing speed of 50 words per minute.
  • Previous cashiering experience and computer/data entry knowledge.
Preferred Skills and Qualifications
  • Bilingual English/Spanish.
  • Medical terminology.

The Business Service Representative (BSR) works with patients to resolve billing and insurance related issues.  Primary responsibilities includes processing customer issues promptly and prioritizing patient’s needs, investigating billing questions for patients, reviewing patient accounts when updating insurance and educating patients on outstanding balances, verifying insurance information, demographics and eligibility and identifying opportunities for system improvements and/or efficiencies.
This position is a member of the Support Service Team for the Sharp Rees-Stealy East County offices.  This is an active and growing office that supports approximately 60 care providers and various ancillary services.
With 400 primary and specialty care physicians providing care at 21 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.
Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings.  One located in Downtown San Diego and the other in Sorrento Mesa.  Both will provide their
communities with leading edge care for decades to come.
Essential Physical Requirements may include:
  • Sitting
  • Lifting up to 10 pounds
  • Push/Pull up to 10 pounds
  • Carrying up to 10 pounds
Additional physical requirements of position may be discussed during interview.
Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Vet).
Keywords: Business Service Representative

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