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Concierge/Receptionist

Job ID 83628 Date posted 10/30/2017
  • Facility: Sharp Grossmont Hospital
  • City: La Mesa
  • Department: Guest Services
  • Category: Clerical Jobs
  • Job Status: Per Diem
  • Shift: Variable
  • FTE: 0.0
  • Shift Start: Variable
  • Shift End Time: Variable

Location

This position is located in La Mesa, San Diego County

 

Hours

Per diem, variable hours, weekends as needed.

 

Required Skills and Qualifications

 

  •  Two (2) years of experience in delivering high level of service in guest relations 
  • One (1) year of peer mentor or peer coaching with experience in training and support of co-workers 
  • Excellent telephone etiquette and ability to stay focused with frequent interruptions
  • Excellent interpersonal skills 
  • Excellent customer relations skills 
  • Good organizational skills and situational awareness 
  • Basic computer knowledge in Word and Excel 
  • Must be able to push wheelchair with patients
  • Must be able to ride elevator with patients

 

Preferred Skills and Qualifications

 

  • Bilingual (Spanish/Arabic) 
  • Experience with IDX documentation system 

 


 


 


Summary

When assigned to work in waiting rooms, including main lobby, Emergency Department and surgical lounge, the Concierge/Reception assists the supervisor in direction and supervision of lobby volunteers as well as the orientation of new volunteers.  They coordinate wheelchair availability, assures complete and accurate processing of lost and found items; greets and provides assistance to visitors and patients entering the hospital; provides patient information as appropriate using the Cerner and IDX documentation system.
When assigned to the surgical waiting lounge, the concierge is responsible for monitoring all lounge activity, maintaining a positive, comfortable environment and providing updates to waiting family members of surgical patients.  
Sharp Grossmont Hospital’s new main lobby with enhanced concierge services is much like a 5 star hotel, offering excellent customer service for our guests, visitors and staff by, greeting, escorting and assisting in other activities such as transportation of patients and guests. The Concierge ensure that our guest have a personal Sharp Experience encounter, by providing efficient, customer-friendly front desk concierge service. In this busy department a smile is a must.  
Sharp Grossmont Hospital is the largest not-for-profit, full-service acute care hospital in the region with 536 beds. The hospital has outstanding programs in heart care, orthopedics, rehabilitation, robotic surgery, mental health, stroke care and women’s health. In addition, the hospital’s Emergency and Critical Care Center is one of the most technologically advanced emergency and intensive care facilities in the nation.
Sharp Grossmont Hospital is nationally recognized as a MAGNET®-designated hospital for patient care and nursing practices. This designation is the “gold standard” for patient care and nursing excellence and is the highest honor awarded by the American Nurses Credentialing Center.
Essential Physical Requirements may include
  • Sitting
  • Keyboarding
  • Mousing
  • Lift up to 25 pounds
  • Push/Pull wheelchair with patients up to 300 pounds
  • Carry up to 25 pounds
Additional physical requirements of position may be discussed during interview.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords: Concierge/Receptionist

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