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Job ID 109946 Date Posted 05/31/2021
La Mesa, California
  • Sharp Grossmont Hospital
  • Guest Services
  • Variable
  • Per Diem
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The Concierge/Receptionist will assist Administration in delivering a high level of customer service in the Main Lobby by providing relevant and timely information and assistance to patients, visitors and staff, and providing volunteer guidance and training in concierge duties.

Maintains a safe and orderly lobby. Coordinates wheelchair availability, maintenance and storage.

Provides information and answers questions. Identifies and resolves customer satisfaction issues and reports them to the appropriate person and department. Responds to issues and requests immediately using good customer service standards reflective of the of the Sharp Experience. Answers phone and triages incoming telephone calls. Ensures telephone calls are answered and forwarded to the appropriate person or department in a timely and friendly manner. Utilizes service recovery tools appropriately.

Sharp Grossmont Hospital’s Main, Women's Center and Emergency lobby's provide enhanced concierge services, much like a 5 star hotel, offering excellent customer service for our guests, visitors and staff by, greeting, escorting and assisting in other activities such as transportation of patients and guests. The Concierge ensure that our guest have a personal Sharp Experience encounter, by providing efficient, customer-friendly front desk concierge service. In this busy department a smile is a must.  We are a department of 12 staff members and approximately 140 volunteers.

Sharp Grossmont Hospital is the largest not-for-profit, full-service acute care hospital in the region with 536 beds. The hospital has outstanding programs in heart care, orthopedics, rehabilitation, robotic surgery, mental health, stroke care and women’s health. In addition, the hospital’s Emergency and Critical Care Center is one of the most technologically advanced emergency and intensive care facilities in the nation.

Sharp Grossmont Hospital is nationally recognized as a MAGNET®-designated hospital for patient care and nursing practices. This designation is the “gold standard” for patient care and nursing excellence and is the highest honor awarded by the American Nurses Credentialing Center.


This position is located in La Mesa, San Diego County



Per Diem Position-Variable

Week days and Weekends as needed

Day and Night shifts



Required Skills and Qualifications

  • Effective interpersonal and customer relations skills
  • Ability to remain calm with angry or distressed patients/visitors

  • Good organizational skills and basic computer knowledge

  • Good telephone etiquette and ability to be frequently interrupted

  • High school graduate or equivalent preferred 

  • Two years experience in a hospital or customer service position preferred



Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.






















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