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Customer Information Representative/Customer Info Center/Sharp Grossmont Hospital / Per Diem

Job ID JR121324 Date Posted 07/07/2022
La Mesa, California
  • Grossmont Hospital
  • Variable
  • Per Diem
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Responsibilities

Hours

Shift Start Time:

Variable

Shift End Time:

Variable

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No


What You Will Do
Manages general information and patient inquiry from the community and Sharp HealthCare staff on a 24-hour (if applicable), year round basis, utilizing knowledge of Sharp HealthCare services to assist callers and visitors in providing first person resolution whenever possible.

Required Qualifications

  • 2 Years Experience in high-contact customer service position, preferably in a call center environment or concierge setting.
  • Experience in dealing with multiple demands simultaneously and under pressure.



Knowledge, Skills, and Abilities

  • Has the ability to think and act independently and demonstrate excellent customer service judgment and problem-solving skills.
  • Has the ability to work in a team environment.
  • Have the capability to communicate well verbally, using appropriate grammar and professional conversational skills.
  • Has the ability to relate quickly and confidentially to callers.
  • Working knowledge of Microsoft software products and typing skills required for data entry, patient lookup, and documentation.
  • Familiarity with GE Centricity/IDX patient look up programs preferred.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

H.S. Diploma or Equivalent
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