The Licensed Vocational Nurse - LVN performs functions and tasks that fully support the patients, families, clinical staff and clinical supervisors. The Licensed Vocational Nurse – LVN will work in the nursing call center as part of a team led by the supervisor.
The nursing call center is staffed by LVN’s in eight hour shifts seven days a week. Patient calls are transferred from the customer service representative to the LVN. The LVN handles each call within their scope of practice providing patient counsel. If the patient need exceeds LVN scope, the call is transferred to the shift RN for triaging. Patient calls received are related to symptom management, changes in status, visit requests and other miscellaneous needs. Patient visit needs are determined and made by the shift RN. Additional job duties will be assigned in support of clinical team. This position offers the opportunity to be cross trained in additional areas, which may include field visits and continuous care.
Sharp HospiceCare is a moderate size Medicare Certified, Joint Commission Accredited organization in an integrated healthcare delivery system.Sharp Hospice Care is dedicated to providing comprehensive care and compassionate support to individuals facing life-limiting illnesses, along with their families and friends. Services range from relief of physical discomfort to emotional and spiritual support. Sharp Hospice Care also provides home based palliative care consultation for patients with advanced illness such as heart failure, chronic obstructive pulmonary disease and dementia. Sharp Hospice Care is part of Sharp Grossmont Hospital, nationally recognized as a MAGNET®-designated hospital for patient care and nursing practices.
Sharp Hospice Care provides in-home services and also provides the region’s first freestanding hospice homes, LakeView Home in La Mesa, ParkView Home in Del Cerro and BonitaView Home in Bonita which offer end-of-life patients an alternative to nursing home placement. The homes – staffed 24 hours a day by licensed nurses – provide a comfortable and supportive environment for our patients and their families.
Physical requirements of position may be discussed during interview.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
This position is located in La Mesa, San Diego County.
LVN - Nursing Call Center
Hours: 8-hour shifts, Full-time, variable, working every other weekend
Required Skills and Qualifications
- High School graduate or equivalent
- Current unencumbered California Licensed Vocational Nurse licensure
- Current BLS certification for Healthcare Providers issued by the AHA
- 2-3 years recent LVN experience, preferably in an acute care hospital setting
- Strong computer skills and efficient use of EMR
- Knowledge of nursing process.
- Effective interpersonal and communication skills.
- Fluent knowledge of English, both verbal and written
Preferred Skills and Qualifications
- Bilingual English/Spanish
- Two years recent Hospice experience
- Acute care experience
- Strong team work, problem solving and critical thinking
- Efficient time management skills, flexibility
“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”