3213 - Tech Solutions Architect II
- SOC E
Shift Start Time:8 AM
Shift End Time:5 PM
Additional Shift Information:
Weekend Requirements:No Weekends
What You Will Do
Provides advanced level functional and technical support including design, implementation, configuration, operation, maintenance, monitoring and integrity for the comprehensive heterogeneous solution.
- 5 Years experience managing complex application solutions including their underlying technologies.
- Experience includes, but is not limited to, architecting, building, installing, configuring, monitoring, optimizing, maintaining and operational support for multiple heterogeneous applications in a high availability 7/24 production environment.
- Bachelor's Degree in a technology related field.
Other Qualification Requirements
- Technical certifications a plus.
- Analyzes systems activity and capacity
Perform capacity planning assessments and system performance health checks on a regular basis. Works closely with management and peers to set priorities and recommend strategies which may impact service level agreements. Utilizes established, effective and creative solution performance management techniques to ensure optimal system performance, stability and utilization. Identifies and resolves sub-optimal system performance and storage challenges utilizing creative efforts, best judgment and discretion. Designs action plans to address issue remediation and communicates plans to appropriate management and staff.
Aggregates and reviews trended data to identify undesirable conditions notifying appropriate personnel of potential consequences.
Documents cause and effect for anomalies and identifies and recommends preventive measures.
Participates in regular capacity planning assessments to ensure adequate resources are available for future expansion and growth.
Researches and recommends monitoring solutions for proactive notification of system impediments which may negatively impact performance.
Performs regular reviews of current and historical metrics to ensure service level agreements are satisfied.
Applies creative efforts to resolve problems using best judgment and discretion.
Manages client and department expectations through effective client communication resolving conflicts and department issues independently through effective decisions.
Using best judgment, communication should be appropriate, efficient and effective.
Collaborates with colleagues, management and vendors on a regular basis ensuring partnerships with all business partners are maintained.
Insures all functional and technical tasks are sufficiently documented to meet or exceed organizational requirements and ensure colleagues have adequate information to provide continuing support.
Document and publish procedures required for the Technical Assurance Center (TAC) minimizing escalation and analyst paging.
Documents all production configuration changes.
Document, maintain and publish all troubleshooting techniques for on-going support.
Document, maintain and publish material required for on-call support.
Identify and create knowledgebase articles for publication and on-going support.
Create templates for recurring tasks to ensure consistency and reliability.
- Installation and configuration
Installs and configures application software, peripherals and their associated modules ensuring the comprehensive solution's versions are current and compatible by applying vendor recommendations, best practices and discretion. Ensures all licensing requirements are satisfied for the solutions. Analyzes and documents issues arising from application and/or technology upgrades and collaborates with colleagues, vendors and Sharp leadership when deemed necessary.
Identifies opportunities to upgrade and improve service and coordinates such activities ensuring maximum system availability and integrity while minimizing user impact.
Collaborates with system administrators and architects to design software and hardware configurations ensuring maximum performance and reliability while remaining compliant with vendor requirements.
Plans for recovery or rollback to prior versions in the instance of unforeseen issues or substantial delays in upgrade duration.
Develops training materials and/or trains application support staff on solution modifications and/or upgrades and assists in the development of functional test plans that target applied changes to ensure application and system integrity.
Plans, schedules and coordinates all solution downtimes necessary to execute upgrades, apply patches, perform maintenance or any other planned event taking into consideration user impact.
Identifies and recommends alternative approaches to minimize user impact.
Exercises leadership role with both colleagues and clients to promote customer satisfaction and staff development. Provide guidance and direction to junior staff regarding work performance and business operations.
Mentors other staff members and teams regarding applications and business operations as it relates to the heterogeneous solution.
Trains new IS staff in system functions and operations in order to maximize staff effectiveness and utilization of systems.
Reviews the need for refresher or updated training at least once annually and provides and coordinates training as required with management.
Independent worker with ability to make sound judgments based on a wide spectrum of distinct issues and work with no supervision.
- Maintenance and operational support
Assumes the lead role for initiatives ensuring all solutions are sufficiently maintained to meet or exceed application, technology, vendor and organizational requirements by performing application audits, technical audits and disaster recovery drills on a regular basis. Ability to strategize and use judgment for variances and/or deviations.
Governs regular health check assessments to ensure critical application, technology and hardware patches are identified, reviewed, tested and implemented.
Assures all non-production environments are kept current and maintained within the guidelines established for the solution's life cycle process.
Provides second-level troubleshooting support to peers.
Engages with system engineers, application programmers, application architects and leads, database administrators and the solution vendor to ensure all environments are maintained to current versions and patches to ensure maximum stability and protection.
Ensures all change management procedures are adhered to.
Reviews and approves all moves to production.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."
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