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Access Service Rep (Patient Focus) / SRN Float Pool / SHARP HealthCare / Per Diem / Variable Shift

Job ID JR121811 Date Posted 12/30/2022
San Diego, California
  • Corporate Offices
  • Variable
  • Per Diem
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Shift Start Time:

Shift End Time:

Additional Shift Information:

Weekend Requirements:

On-Call Required:


Hourly Pay Range (Minimum - Midpoint - Maximum):

$23.100 - $28.514 - $34.217

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Coordinates all patient registration functions necessary to ensure insurance claims are processed accurately. Will obtain patient demographics and financial information to maximize financial reimbursement with premier customer service. This role performs face-to-face interviews directly with patients and/or their designated representatives. Key responsibilities include accurately identifying patients, delivering regulatory documents, and securing patients' financial information.

Will float to various Sharp locations to cover 8 hours shifts. Flexibility to cover Evening and Night shifts is highly desirable.

Required Qualifications

  • 2 years of experience in a customer service role

Preferred Qualifications

  • H.S. Diploma or equivalent
  • Experience discussing personal & financial matters with patients and/or their representatives

Other Qualification Requirements

  • HFMA certifications preferred.

Essential Functions

  • Collections
    Request payment of co-pays, deductibles, and estimated out of pocket costs Receive and process payments. Secure all funds and receipts in accordance with department standard. Completes insurance verification and evaluation
  • Insurance/Plan Selection
    Obtain health benefit and insurance coverage information. If patient unable to provide insurance, search for potential Medicare or Medi-Cal coverage. Validate insurance eligibility electronically. Notify the clinical staff, including physician, on patients that are out-of-network. Initiate interviews on unfunded/underfunded patients. to provide patients with potential coverage options.
  • Customer service
    Communicates effectively, both orally and in writing. Use tact and empathy in working with customers under stressful situations and with frequent

Knowledge, Skills, and Abilities

  • Knowledge of medical terminology.
  • Knowledge of insurances, billing and collections guidelines/criteria
  • Knowledge of Local, State, and Federal regulations governing registration/billing activities
  • Knowledge of ICD-10, CPT, and/or RVS coding
  • Knowledge of Medicare Important Message, Medicare Secondary Payor, Tricare Third Party Liability; Auto Accident and Work Comp, Medicare/Outpatient Observation Notice.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

H.S. Diploma or Equivalent
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."

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