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Business Service Representative

Job ID: 97557 Date posted: August 26, 2019

  • SRS Sorrento Mesa
  • Patient Account Reps
  • Clerical Jobs
  • Variable
  • Per Diem


The Business Service Representative will process new patient registrations, assist patients with billing questions, process co-pays and co-insurance payments.  Notify patients and other department team members of pending authorizations for surgeries, specialty consults, etc, and status of patient requests.  This position supports our patients by providing a solid, thorough knowledge of Healthcare Insurances, HMO and PPO authorization requirements, complex Radiology procedure authorizations, explains billing processes, and provides detailed information on co-payments, deductibles, out of pocket expenses, and more.  This person will be working in an environment that allows them direct "face" time with new patients, visitors, staff and providers in our facilities and we count on this person to be the epitome of the "Sharp Experience".  Requests for assistance will come from all departments and interaction with other team members is a daily occurrence.  Our team depends on this position to keep current with PPO eligibility and authorization processes for specialty procedures, CT and MRI scans and consults.  This position is key to our success here at Mira Mesa and we want to ensure that our patients have the opportunity to have their customer service expectations met and / or exceeded on every single visit.
With 450 primary and specialty care physicians providing care at 21 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.
Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings.  One located in Downtown San Diego and the other in Sorrento Mesa.  Both will provide their communities with leading edge care for decades to come.

This position will travel to Mira Mesa, Sorrento Mesa and Scripps Ranch in San Diego County
Hours:  Per Diem - Variable 8 hour shifts with weekends as needed 
Required Skills and Qualifications
  • Minimum of at least two (2) years’ experience in Medical Business Office, Medical Insurance Billing or Medical Scheduling Systems.
  • Must be able to travel between sites.
  • Ability to utilize resources in an organized manner.
  • General knowledge of office procedures.
  • Effective interpersonal and customer relations skills.
  • Strong professional level of written and oral communication skills.
  • Ability to diffuse volatile situations and use good judgment and tact in dealing with patients.
  • ICD-9 coding, RVS coding and CPT coding.
  • High School Diploma or equivalent.
Preferred Skills and Qualifications
  • Bilingual (English/Spanish)
  • Medical terminology certificate
Essential physical requirements of position may be discussed during interview.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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SRS Sorrento Mesa
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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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