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Business Service Representative

Send to my Email Email a friend Job ID 77125 Date posted 11/04/2016
Requisition ID: 77125
  • Facility: SRS Sorrento Mesa
  • City: San Diego
  • Department: Patient Account Reps
  • Category: Clerical Jobs
  • Job Status: Full-Time
  • Shift: Day Job
  • FTE: 1.0
  • Shift Start: Variable
  • Shift End Time: Variable
This position will travel to Mira Mesa, Sorrento Mesa and Scripps Ranch in San Diego County
Hours:  Variable 8 hour shifts, no weekends
Required Skills and Qualifications
  • High School Diploma or equivalent
  • Medical Terminology Course completion certificate
  • Two years Medical Office and Medical Insurance Processing
  • Advanced Office Skills, telephone/office machines/computer knowledge/software adaptability/ typing of 45 wpm
  • Demonstrated ability to interpret HMO and PPO Insurance authorizations, approvals and eligibility authorizations
  • Excellent verbal communications skills and customer service skills
Preferred Skills and Qualifications
  • Bilingual (English/Spanish)

The Business Service Representative will process new patient registrations, assist patients with billing questions, process co-pays and co-insurance payments.  Notify patients and other department team members of pending authorizations for surgeries, specialty consults, etc, and status of patient requests.  This position supports our patients by providing a solid, thorough knowledge of Healthcare Insurances, HMO and PPO authorization requirements, complex Radiology procedure authorizations, explains billing processes, and provides detailed information on co-payments, deductibles, out of pocket expenses, and more.  This person will be working in an environment that allows them direct "face" time with new patients, visitors, staff and providers in our facilities and we count on this person to be the epitome of the "Sharp Experience".  Requests for assistance will come from all departments and interaction with other team members is a daily occurrence.  Our team depends on this position to keep current with PPO eligibility and authorization processes for specialty procedures, CT and MRI scans and consults.  This position is key to our success here at Mira Mesa and we want to ensure that our patients have the opportunity to have their customer service expectations met and / or exceeded on every single visit.
With 450 primary and specialty care physicians providing care at 21 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.
Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings.  One located in Downtown San Diego and the other in Sorrento Mesa.  Both will provide their communities with leading edge care for decades to come.
Essential Physical Requirements may include
  • Sitting
  • Lifting up to 10 pounds
  • Push/pull up to 10 pounds
  • Carrying up to 10 pounds
Additional physical requirements of position may be discussed during interview.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords: Business Service Representative
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