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Clerical Assistant III / Rehab Business Service / Rehab Center / Full Time / Day Shift

Job ID JR134075 Date Posted 03/17/2023
San Diego, California
  • Rehab Center
  • Day
  • Regular
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Shift Start Time:

Not Specified

Shift End Time:

Not Specified

Additional Shift Information:

Weekend Requirements:

Not Specified

On-Call Required:


Hourly Pay Range (Minimum - Midpoint - Maximum):

$20.250 - $24.050 - $28.860

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Provide receptionist and clerical support to Rehab Department.

Preferred Qualifications

  • 1 Year experience within a hospital or medical setting.

Essential Functions

  • Communication and customer service
    Serves as an exemplary customer service role model by demonstration a positive, caring attitude to all patients, guest and visitors.
    Ability to answer phone calls, prioritizing during peak periods of volume.
    Ability to answer questions accurately over the phone to physicians' offices.
    Ability to document accurate phone messages and notification to appropriate personnel.
    Ability to provide patients with eye to eye contact and recognition as they approach the reception desk.
    Able to communicate information and delays to patients to minimize anxiety and waiting time.
    Able to communicate appropriate preparation information to patients and therapists.
  • Demonstrates application competency

    Ability to accurately function within OnBase.
    Ability to accurately schedule with MediWare.
    Ability to accurately Pre-admit and admit patients within Centricity.
    Ability to perform registration function collecting accurate and complete information.
    Able to handle add-on procedures and emergency situations appropriately.
    Ability to look up patient information within Cerner.
    Ability to assist co-workers with needed help faxing, filing and chart breakdown.
    Ability to cover in Sports Medicine and perform duties of Clerical Assistant.
    Prepares charts for next day.
  • Financial performance
    Able to identify and document patient's insurance information.
    Ability to take and document co-pays/OOP and accurately enter information in Centricity.
    Prepares daily batches (co-pays and co-insurances collected) prior to leaving for the day.
    Accurately scan documents into FOS avoiding mixing up patient information.
    Able to pre-admit patients with zero occurrence of duplicate registration.
  • Meeting participation
    Attends all required mandatory in services and department informal meetings.

Knowledge, Skills, and Abilities

  • Effective interpersonal skills, both verbal and written.
  • Ability to courteously accommodate angry or frustrated customers.
  • Ability to use computer keyboard-manual dexterity.
  • Visual acuity.
  • Ability to meet deadlines.
  • Ability to calmly handle 50-100 telephone or personal contacts daily. Ability to calmly handle 80-1000 telephone calls.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."

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