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Collector, Revenue Cycle Consumer Center/ Full Time / Kearny Mesa

Job ID JR126853 Date Posted 08/05/2022
San Diego, California
  • Corporate Offices
  • Day
  • Regular
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Shift Start Time:


Shift End Time:


Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:


What You Will Do
To collect private pay receivables from point of payment or to assignment to bad debt, via initiating and responding to patient inquiries.

Required Qualifications

  • High School Diploma or Equivalent GED required.

Preferred Qualifications

  • 2 Years experience in all areas of medical billing and collections with demonstrated above-standard performance.
  • Call center experience.

Essential Functions

  • Agency Assignment
    Prepare delinquent accounts for transfer to outside collection agency after all avenues for obtaining payment have been exhausted.
    Review accounts and make the necessary adjustments to achieve correct balances.
    Based on retroactive review of financial information or receipt of new eligibility information, prepare and/or report cancellations to outside agencies.
    Act as liaison to outside collection agency to ensure payment collection and recovery.
    Report payments and adjustments as required.
  • Budgets
    Establish mutually acceptable payment arrangements (budget plans) in accordance with policy and procedure.
    Budget plan edit list worked in a timely manner.
    Ensure payment arrangements exceeding policy are reviewed by Team Leader.
    Monitor accounts to ensure promised payments are received and agreements are cancelled when broken.
    Print, review and mail budget plan contracts as per established policy and procedure.
  • Collections
    Assess accounts via PCS (Paperless Collection System) workfile to commence direct collections action by initiating phone calls (average of 3 calls per patient) to patient/guarantors according to guidelines established for Department and conveyed by Team Leader.
    Initiate budget plan, collection assignment, insurance rebill or charity process after determination of recovery.
  • Communication
    Communicate with all co-workers, insurance carriers, patients, etc. and maintain professionalism regardless of provocation by caller.
    Dispense information regarding Sharp HealthCare policies and procedures in a positive, accurate manner.
    Diffuse irate callers and/or transfer callers to Team Leader when appropriate.
  • Correspondence and reports
    Demonstrates cooperation and teamwork via participation in other projects (i.e. special reports). Assists co-workers as needed in training, coverage, backlogs, and responding to the needs of the Department.
    Attends and actively participates in unit and staff meetings.
    Displays positive, cooperative attitude.
    By assigned alpha designation, process correspondence from patients, responding via customized letter, itemized statement or insurance re-billing as required.
    Document Computer system with financial notes to indicate all actions taken.
  • Demonstrates initiative

    Demonstrates self-motivation.
    Works independently with minimal supervision.
    Demonstrates adaptability/flexibility in working with patients and in work assignments.
    Accepts responsibility in areas related to position duties. Attends available education classes and seminars as they arise.

Knowledge, Skills, and Abilities

  • General knowledge of office procedures and ability to utilize resource materials in an organized manner.
  • Ability to discuss personal and financial matters with patients and/or their representatives regarding credit, law, and collection policies and procedures.
  • Familiarity with regulations governing collection proceedings and the release of confidential information.
  • Previous experience with on-line computerized accounts receivable systems, including IDX.
  • Demonstrated ability to communicate effectively both verbally and in writing.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

H.S. Diploma or Equivalent
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."

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