Hours

Shift Start Time:

Shift End Time:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
To provide customer service, information/assistant to our internal/external customers of Sharp, and provide supervision and training to R&I desk volunteers.

Required Qualifications

• 1 Year experience in a customer service position, preferably in an acute health care setting.

Preferred Qualifications

• H.S. Diploma or Equivalent

Essential Functions

• Access hospital database
  Accesses hospital databases to provide needed information at the R&I desk.
• Customer service
  Monitors all lobby activity, maintaining a positive, controlled environment.
• Employee discount program
  Manages employee discount programs and provides employees with accurate information about discount offers, sells tickets and maintains accurate logging of ticket sales, accurate record keeping of check and/or cash deposits.
• Patient belongings
  Assures complete and accurate processing of patient belongings by completing quality log which tracks and accounts for patient belongings and lost & found items.
• Receptionist duties
  Greets visitors and serves as a receptionist, provides information And answers questions. Uses Key words. Identifies and resolves customer satisfaction issues and appropriately reports them to the appropriate person in the appropriate department. Responds to issues and requests immediately using good customer service standards.
• Teamwork and problem resolution
  Advocates the Mission, Values and Philosophy of Sharp Healthcare and exemplifies customer service to the lobby team (volunteers and staff). Employs active listening, telephone etiquette and communicates directions/instructions slowly and clearly.
• Telephone support
  Answers phone and triages incoming telephone calls. Ensures telephone calls are answered and forwarded to the appropriate person or department in a timely and friendly manner.
• Volunteer management
  Supervises and trains lobby R&I desk volunteers, prioritizes duties and dispatches them appropriately and efficiently. Provides on-going training for all R&I desk volunteers.

Knowledge, Skills, and Abilities

• Knowledge of communication equipment and its functions.
• Excellent verbal communication skills.
• Good written communication skills.
• Ability to develop a working knowledge of computers.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class