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Concierge/Reception/Sharp Mesa Vista/Part Time .75

Job ID JR124928 Date Posted 06/23/2022
San Diego, California
  • Mesa Vista Hospital
  • Variable
  • Regular
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Responsibilities

Hours

Shift Start Time:

Variable

Shift End Time:

Variable

Additional Shift Information:

Weekend Requirements:

Every Other

On-Call Required:

No


What You Will Do
To provide customer service, information/assistant to our internal/external customers of Sharp, and provide supervision and training to R&I desk volunteers.

Required Qualifications

  • 1 Year experience in a customer service position, preferably in an acute
    health care setting.


Preferred Qualifications

  • H.S. Diploma or Equivalent


Essential Functions

  • Access hospital database
    Accesses hospital databases to provide pertinent information to our guests to direct them to the correct location/department.
  • Communication and record maintenance
    Spoken and written communication is done in a clear and concise manner to all patrons to include, but not limited to patients, visitors, physicians, and staff.
    Make use of tone to convey politeness, patience, caring, and understanding as well as make use of key words.
    Utilize nonverbal communication and active listening to further enhance the message.
    Answers the phone and triages incoming calls using the appropriate greeting, based on the time of day.
    Ensures telephone calls are answered and forwarded to the appropriate person or department in a timely and friendly manner.
  • Customer service
    Actively engages with hospital guests to assist in directions or any assistance needed, such as checking in for visitation, doctors' appointments, inpatient or outpatient services or interviews.
    Maintain a positive and controlled environment of the lobby.
    Initiate the greetings and anticipate the needs of the guests to provide better service.
  • Meeting coordination
    Maintain all the appointments and ensure that the guests are not waiting too long by calling the appropriate department on a needed basis.
    Assist with any questions and provide any forms needed to be filled out prior to appointment.
    Be able to assist with walk-in appointments by contacting the appropriate department.
    Resolve any customer satisfaction issues and report them to the appropriate person.
  • Patient belongings
    Label all belongings with the appropriate person and unit.
    Call units to coordinate that the items get picked up or brought to the unit.
    Turn over lost and found items to security at the end of day if items have not been claimed.
    Items of greater value must be turned over to security immediately.
  • Teamwork and problem resolution
    Advocates the Mission, Values and Philosophy of Sharp Healthcare and exemplifies customer service to the lobby team (volunteers and staff). Employs active listening, telephone etiquette and communicates directions/instructions slowly and clearly.
    Create positive relationships with coworkers by being friendly, open, honest, and offering help.
    Work together with coworkers toward resolving issues presented by guests or other departments.
    Collaborate with coworkers to improve performance on an individual as well as department level.
  • Volunteer management
    To provide assistance in training and supervising the volunteers of the front desk duties while assuring that they are actively involved.


Knowledge, Skills, and Abilities

  • Knowledge of communication equipment and its functions.
  • Excellent verbal communication skills.
  • Good written communication skills.
  • Ability to develop a working knowledge of computers.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

H.S. Diploma or Equivalent
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."

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