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Customer Service Rep - PFS / Sharp Corporate / Full Time

Job ID JR123615 Date Posted 07/07/2022
San Diego, California
  • Corporate Offices
  • Day
  • Regular
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Responsibilities

Hours

Shift Start Time:

8 AM

Shift End Time:

4:30 PM

Additional Shift Information:

Weekend Requirements:

No Weekends

On-Call Required:

No

This is a full time position located at Sharp Corporate (Kearny Mesa).


What You Will Do
Receive, resolve, and respond to incoming and generate outbound calls, live chat and walk-in patients for inclusion in the following areas the PFS divisions of Community Care (CCD), Institutional Care (ICD), Managed Care (MC), and SharpCare (SC) in a manner reflecting the Mission, Values, and Philosophy of Sharp HealthCare. Responsible for responding to all patent and provider billing questions, concerns, and inquiries promptly, courteously, and professionally.

Required Qualifications

  • 2 Years Experience in customer service, medical billing, patient services, member services, patient accounting or claims processing.


Preferred Qualifications

  • H.S. Diploma or Equivalent
  • 1 Year Experience with Automated Call Distribution (ACD) system in a call center environment.
  • Certified Revenue Cycle Representative (CRCR) - HFMA -PREFERRED
  • Certified Specialist Managed Care (CSMC) - Healthcare Financial Management Association -PREFERRED


Other Qualification Requirements

  • CRCR certification is required within 1 year of hire. Department management is required to track the completion and maintenance of this certification.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

H.S. Diploma or Equivalent; Certified Revenue Cycle Representative (CRCR) - HFMA; Certified Specialist Managed Care (CSMC) - Healthcare Financial Management Association
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