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Customer Service Representative

Job ID: 103201 Date posted: July 06, 2020

  • Sharp HealthCare
  • Revenue Cycle Consumer Center
  • Clerical Jobs
  • Day Job
  • Full-Time


The Customer Service Representative – Patient Financial Services will receive and resolve incoming calls for the division of Community Care in a manner reflecting the Mission, Values, and Philosophy of Sharp HealthCare. This position will assist other Patient Financial Service personnel and participate in special assignments as needed. This position will keep management updated regarding unique, extreme, or repetitive situations. This position will comply with all safety regulations, policies, and procedures as defined by Sharp HealthCare.
This position will be working in the Community Care Division (CCD) department. The Customer Service Representative position is responsible for responding to patients regarding medical billing questions, concerns, and inquiries promptly, courteously and professionally. Most issues require intervention including updating customers, as appropriate, on outcome until a resolution is found.
Sharp System Services have campuses located in the communities of Kearny Mesa and Serra Mesa and consist of the Spectrum location, the Ruffin Road location and Sharp Operations Center (SOC). These offices provide the centralized integrated system support services to the operating entities within the system. These services include: Strategic Planning, Business Development, Information Technology, Compliance, Internal Audit, Legal, Risk Management and Insurance, Contracts, Human Resources, Facilities Management and Development, Clinical Effectiveness, Finance, Nursing, Systems Supply Chain Services, Marketing and Communications, The Sharp Experience and Sharp University.
This position is located in Kearny Mesa, San Diego County.
Hours: 8 hour day shifts
Required Skills and Qualifications
  • One year experience in medical billing, patient services, member services, patient accounting department or claims processing.
  • Working knowledge of technical or professional medical billing practices including understanding of contract language.
  • Working knowledge of medical terminology, ICD procedure and diagnosis codes, CPT codes, HCPCS codes.
  • Working knowledge of PC functionality.
  • Ability to type 45WPM and basic math skills.
  • Strong professional level of written and oral communication skills.
Preferred Skills and Qualifications
  • Clear understanding of Fair Debt and Collection Practices Act (FDCPA)
  • Prefer experience with Automated Call Distribution (ACD) system in a call center environment.
  • Prefer clear understanding of Fair Debt and Collection Practices Act (FDCPA).
  • High School graduate or equivalent preferred.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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