Director Ambulatory EHR - IT | Sharp HealthCare | Relocation Assistance or Sign-on Bonus Eligible for non-Sharp Employees
- Ruffin Road
Shift Start Time:9 AM
Shift End Time:5:30 PM
Additional Shift Information:
Weekend Requirements:As Needed
What You Will Do
Directs a team of Information Technology professionals in the support of patient care information systems that enhance patient care and outcomes and that further the system integration of the business entities. Works collaboratively with all levels of entity leadership and physicians to develop business plans, set priorities and accomplish cross-functional objectives, exercising leadership and judgment to achieve balance between multi-user priorities and strategic business objectives.
Provides leadership for the planning, establishment and enforcement of service standards to ensure information integrity and consistency of the supported patient care systems. Utilizes creative and analytical skills to solve new and complex problems. Serves as a key member of Information Systems support services providing focus on emerging clinical and business based information issues within Sharp.
Advises, counsels and educates management, staff and physicians on the impact of these trends; and supports Information Systems staff through the change process as the healthcare environment continues to evolve and change rapidly.
- Bachelor's Degree in Business Administration, Computer Science or Health Care Administration. Coursework to include information systems, management, accounting/finance and quantitative skills. Or
- Bachelor's Degree in another healthcare field, with relevant experience, may be substituted.
- 7 years increasingly responsible healthcare management and/or healthcare information technology management experience.
- 5 years in a complex, multi-entity health care system that included a broad scope of technical and/or management experience with extensive interaction at all levels of management and staff.
- Experienced with leading the implementation of a large-scale integrated IT system.
- Recommends goals and objectives for automated patient care information systems to management.
Exercises leadership in promoting the use of cost-effective advanced automation technologies throughout all Sharp HealthCare entities, with particular focus on integration of Sharp applications and business units.
Provides leadership of system optimization efforts to achieve targeted, agreed upon patient care, quality and outcomes objectives.
Educates vendors and IT management/staff about the user workflow and potential implications of various technology changes in order to minimize impact and risk to patient care.
Promotes standardization of information systems products and processes across the system.
Develops awareness within the clinical and business leadership on the integration of systems and translates technical requirements into non-technical language to support shared understanding.
Builds partnership with physicians, administration and entity clinical leadership to assist them in prioritizing the deployment of patient care information systems to achieve Sharp’s mission.
Collaborates with the CMIO and Informatics leadership to ensure linkages between technology and workflow improvement and to promote adoption of new processes and technologies.
Maintains technical and application currency by on-going formal education tempered and supplemented by related work experience.
Negotiates client requirements and resolves conflicting demands given defined resources and competing business objectives.
Leads the planning and execution of client support service in needs analysis, system selection, installation and ongoing operation of commercial patient care applications.
Ensures the utilization and monitoring of appropriate service level standards consistent with customer expectations and agreements, and Information Systems program management policies and practices.
Establishes, directs and executes vendor relationships to ensure delivery, implementation and operation of patient care applications that are reliable and meet or exceed agreed upon expectations and optimize patient care. Acts as the vendor escalation point for unresolved issues.
Leads the planning, organization and direction of contract and in-house resources to provide effective ongoing implementation and support for patient care information systems.
Keeps current on emerging patient care technologies for application within Sharp.
Develops, implements, and enforces policies and procedures consistent with principles of effective information management, in partnership with other Information Systems leadership.
Participates in the IT event process to quickly resolve issues and communicate progress.
- Project Management
Leads and directs patient care information systems and client efforts in planning and implementation of new patient care systems. Projects are identified and prioritized annually with the Vice President and the appropriate Product committees.
Manages outside contracts to ensure compliance with agreed upon objectives, timeframes and outcomes.
Ensures that staff are implementing systems in a manner consistent with agreed upon program management office guidelines.
Communicates project status, targets, activities and issues among Information Systems, Product Committees and client staff. Gains consensus and approval on required changes.
Ensures that the processes for selection and implementation of products promotes the concept of standardization of IS products across the enterprise.
Promotes the adoption of advanced information technologies through participation in and communication with various employee and management groups.
Demonstrates knowledge of CAP, Six Sigma and Lean processes and promotes use of these tools by IT management and staff.
- Financial Management
Prepares annual department operating budget.
Develops and maintains capital proposals and five year planning proposals on an annual basis as they relate to patient care department activities.
Maintains and tracks expenses within approved levels while maintaining service quality, unless variances are authorized.
Ensures cost effective solutions are evaluated, justified and provided as required.
Develops cost-effective business partnerships with IT-related vendors.
Looks for opportunities to decrease the cost of products or services on a minimum annual basis.
Supports Vice President and Sr. Vice President/CIO in planning and coordinating IS financial management issues.
- Employee Management
Promotes a team culture of open communication.
Engages in employee coaching and counseling as appropriate.
Creates a succession plan for the management team and encourages them to do the same for key individuals.
Enforces and complies with all policies and procedures of Sharp Healthcare as it relates to employee conduct. Abides by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook.
- Quality of Service
Maintains awareness of quality and regulatory initiatives and works with vendors to provide systems that meet and exceed those requirements to ensure enterprise compliance.
Ensures overall service quality for department’s application systems. Demonstrates quality of services through service evaluation by clients and performance metrics review and trends.
Ensures good relations with other departments, entities and physicians measured by follow-up and feedback on all questions and/or complaints.
Ensures that IT principles and processes, such as change management, peer review, etc. are well understood by staff so that downtime is avoided and system responsiveness is not impacted for the end users.
Identifies opportunities and takes action to build strategic partnerships with vendors to help achieve Sharp’s patient care goals.
Establishes relationships with peers in other organization in order to support best practice sharing that helps contribute to better adoption or outcomes at Sharp.
- Leadership and Communications
Exercises a leadership role for internal and external clients on patient care initiatives. Co-chairs Product Committees, as appropriate.
Communicates project status, targets, resources requirements, and changes between the client base and Information Systems. Gains consensus/approval on required changes.
Exercises leadership in promoting IT services, perspectives and strategies within Sharp, through participation in meetings of diverse Operating Unit and System Management Groups, technical/client/topical groups.
Develops a plan or resolves all issues that arise through user satisfaction surveys and employee opinion surveys.
Keeps management and users/clients informed through presentations and publications.
Consults with users/clients in the entities regarding automation to support patient care systems.
Supports departmental committees, e.g., information systems governance committees.
Models the Sharp Behavior standards and interacts in a manner consistent with the Sharp Experience. Shares quarterly leadership session learnings with team and promotes adoption within the team.
Promotes and maintains a high level of teamwork throughout IT.
Demonstrates the ability to develop and implement creative problem-solving and issue resolution techniques. Demonstrates the ability to mentor team in utilizing these same approaches and techniques.
Attends educational seminars and professional trade shows for the purpose of keeping current on new applications or new functionality due to rapidly changing technology and information technology regulations.
Attends at least one outside professional development exercise.
Provides mandatory training for staff. Maintains safe work environment and addresses deficiencies. Reviews safety policies and procedures. Adheres to ergonomic principles. In conjunction with Buildings/Facility Services, directs, monitors and participates in safety and fire in-services/inspections. Assures employee attendance at required in-services, maintaining documentation. Ensures follow through and compliance with safety regulations as it relates to outside inspections.
Knowledge, Skills, and Abilities
- Ability to effectively manage the activities and personnel; to work effectively with physicians, all levels of management and staff, consultants and vendors; to communicate clearly, concisely and accurately with people, verbally and in writing; to achieve results for the organization with and through people.
- Thorough knowledge of healthcare information systems and of legal, ethical, management and organizational principles and standards for health systems in the State of California.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
#ECBachelor's Degree; Bachelor's Degree
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