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Emergency Support Representative

Job ID: 103399 Date posted: July 10, 2020

  • SRS Administration
  • Urgent Care Float Pool
  • Clerical Jobs
  • Variable
  • Per Diem



The Emergency Support Representative will assist patients, guests and employees prior to arrival into a Sharp Rees-Stealy facility. Performs public health screening protocols established by healthcare authorities prior to patient, guests and staff enter facility. Ensures social distancing is being honored in area of responsibility. Facilitates communication to internal departments as needed while maintaining a warm and caring image for our organization. Duties include but not limited to explaining and helping to complete the COVID medical questionnaire. Coordinate supplies before entering the shift. Monitors entry flow and completes daily tasks to ensure quality service. Troubleshoots and resolves problems, with the ability to respond to urgent and emergent situations in a calm and capable manner.

Sharp Rees-Stealy's mission is to improve the health of its community through a caring partnership of patients, physicians and employees. Its goal is to offer quality services that set community standards and exceed expectations in a caring, convenient, affordable and accessible manner.

Sharp Rees-Stealy has been serving the health care needs of San Diegans since 1923 when doctors Clarence Rees and Clair Stealy formed San Diego's first multispecialty medical group practice. Today, Sharp Rees-Stealy has 21 locations and 450 primary care doctors and specialists representing virtually every field of medicine.


This position is located in San Diego County (This is a float pool position and will be floating as needed to various Urgent Care sites (Downtown, La Mesa, Chula Vista, Sorrento Mesa and Rancho Bernardo).



Per Diem, Variable Shifts



Required Skills and Qualifications 


  • Strong communication and customer service skills
  • Ability to interact with a wide variety of individuals, including patients, physicians, leadership team and co-workers

Preferred Skills and Qualifications 

  • High School Diploma or equivalent
  • Current BLS certification for Healthcare Providers
  • Certified Nursing Assistant, Medical Assistant or Emergency Medical Technician

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 

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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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