Lead Patient Service Representative
Job ID: 107324 Date posted: January 13, 2021
- SRS Administration
- Patient Contact Center Admin
- Clerical Jobs
The PSR Call Center Lead is responsible for support and supervision of the Call Center and PBX operations to ensure efficient daily operations, quality outcomes, and internal and external customer satisfaction.
The Sharp Rees-Stealy Call Center/PBX department assists patient registration and scheduling for over 300 physicians, including hospital and Skilled Nursing Facility sites, consisting of over 100 staff members that are multi-tasked and able to assist all Sharp Rees-Stealy medical offices.
Sharp Rees-Stealy's mission is to improve the health of its community through a caring partnership of patients, physicians and employees. Its goal is to offer quality services that set community standards and exceed expectations in a caring, convenient, affordable and accessible manner.
Sharp Rees-Stealy has been serving the health care needs of San Diegans since 1923 when doctors Clarence Rees and Clair Stealy formed San Diego's first multispecialty medical group practice. Today, Sharp Rees-Stealy has 22 locations (and still growing) and over 500 primary care doctors and specialists representing virtually every field of medicine.
This position will be working in the PBX department.
This position is located in Kearny Mesa, Copley Building.
Full time: 8-hours variable shifts and times: 5am to 1:30pm/1pm to 9:30pm; includes weekends as needed and on call requirements.
Required Skills and Qualifications
Previous Call Center experience required.
Must have exceptional customer service skills and strong communication skills (both oral and written).
Strong computer skills is required.
Demonstrates ability to multi-task and is a team player.
High School Diploma or equivalent required.
Previous leadership experience required.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”