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Network Management Patient Experience Specialist

Job ID 83761 Date posted 10/30/2017
  • Facility: Sharp HealthCare
  • City: San Diego
  • Department: SHC SCMG Provider Svcs
  • Category: Business Operations Jobs
  • Job Status: Full-Time
  • Shift: Day Job
  • FTE: 1.0
  • Shift Start: 8 AM
  • Shift End Time: 5 PM
This position is located in Kearny Mesa, San Diego County
8:00am - 5:00pm
One hour lunch
Required Skills and Qualifications
  • Associates degree (A.A.) or equivalent from two year college or technical school
  • Three years related experience and/or training; or equivalent combination of education and experience
  • Minimum of five years IPA or related experience with excellent organizational, oral/written communication skills, and interpersonal skills
  • Must be proficient in Microsoft Office and Internet technologies
  • Must also be detail-oriented and be able to speak in front of large groups. Audience can range from 1 to 150 individuals
  • Ability to understand computer hardware and software applications
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, providers and the general public
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred Skills and Qualifications
  • Bilingual, proficient in Spanish and English
  • Advanced skills in Access and Excel with knowledge of spreadsheet functionality including v-look-up, pivot tables, charts, graphing and macros
  • Experience developing policies, procedures, and controls that reduce errors

Network Management Patient Experience Specialist  professionally manages all aspects of SCMG's patient satisfaction program. Works closely with the physician network, affiliated hospitals, ancillary providers, Sharp HealthCare and all departments within SCMG. Specifically, recruit, orient and provide ongoing service to providers and ensure provider adherence to policies and procedures of SCMG and affiliated health plans. Identifies and resolves provider issues or concerns in a timely manner. Consistently supports SCMG by maintaining a positive and professional image.
Physical Requirements may be discussed at the time of interview.

Sharp HealthCare is proud to be an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords: Network Management Patient Experience Specialist

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