Patient and Guest Services Representative-Guest Services- Sharp Memorial Hospital-Variable shift-Per Diem
- Frost Street Building
- Per Diem
Shift Start Time:Variable
Shift End Time:Variable
Additional Shift Information:
Weekend Requirements:Every Other
Hourly Pay Range (Minimum - Midpoint - Maximum):$22.000 - $24.545 - $29.454
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
To provide excellent customer service, information assistant to internal/external customers of Sharp, collaborate with the interdisciplinary team in the delivery of care with consideration to populations served including age specific needs.
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
- H.S. Diploma or Equivalent
- 1 Year experience in a customer service position, preferably in an acute health care setting.
- Customer Service
Access hospital database to provide needed information while being HIPAA compliant.
Greets visitors in person and by telephone. Serves as a receptionist, provides information and answers questions. Employs active listening, telephone etiquette, communicates directions/instructions slowly and clearly, and assist with wayfinding.
Identifies and resolves customer satisfaction issues and reports them to the appropriate person in appropriate department. Communicates effectively with all levels of staff and uses the chain of command per department guidelines.
- Visitor Check and Wayfinding
Provide visitor and support person check in, facilitate appropriate screening of individuals completed in accordance with Sharp Healthcare's Expansion-Retraction Grid.
Facilitates patient procedural check in and accompanies them to hospital holding areas.
Volunteer management- prioritizes duties and dispatches them appropriately and efficiently.
- Departure Plaza and Telehealth Duties
Assists patient and families at the discharge plaza, ensuring proper safe patient mobilization techniques as needed depending on patient population. Provides care within scope of responsibilities. Uses proper body mechanics and safe patient mobilization equipment to ensure patient safety and avoid personal injury.
Assists with TeleMed appointments with hospital owned iPad, tracks visits, and logs them accordingly. Secures iPads and phones when not in use. Tracks equipment availability: logs, assigns, and tracks equipment.
Monitors all lobby activity, maintaining a positive, controlled environment. Reports observed safety hazards and unsafe practices to security and supervisor on duty. Notifies security of patients or visitors that are at risk for injury or harm to self-and/or others. Ensures compliance with safety regulations (e.g., equipment does not block fire exists). Reports personal injury within 2 hours of event to a supervisor and completes accident paperwork.
Notifies supervisor with any staffing issues or barriers.
Knowledge, Skills, and Abilities
- Knowledge of communication equipment and its functions.
- Excellent verbal communication skills.
- Good written communication skills.
- Ability to develop a working knowledge of computers.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
H.S. Diploma or Equivalent; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."