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Patient Relations Specialist

Send to my Email Email a friend Job ID 76982 Date posted 10/28/2016
Requisition ID: 76982
  • Facility: Sharp Memorial Hospital
  • City: San Diego
  • Department: Patient Relations
  • Category: Business Operations Jobs
  • Job Status: Part-Time
  • Shift: Day Job
  • FTE: 0.6
  • Shift Start: 8:30 AM
  • Shift End Time: 5 PM
Location
This position is located in Serra Mesa, CA (San Diego County)
 
Hours
8-hour day shift, 8:30 am - 5:00 pm; no weekends 
 
Required Skills and Qualifications
  • Bachelors of Science in Nursing or Master's Degree in Social Work
  • Current unencumbered California RN license or LCSW required within 1 year of employment
  • Three years' experience (social services or nursing) in clinical/acute care setting
  • Strong clinical skills
  • Clinical practice experience and knowledge sufficient to determine issues based on interview and chart evaluation
  • Ability to deal with multiple demands simultaneously
  • Good documentation skills
  • Ability to adhere to regulatory deadlines for response to patients and families
  • Ability to prioritize and work in a fast-paced environment
  • Ability to collect, analyze and present data and problem solve successfully
  • Ability to relate to persons of all ages and diverse backgrounds, skills and abilities
  • Ability to handle difficult situations with tact and diplomacy and present a professional image
  • Experience in analytical problem solving; high degree of resourcefulness; able to work without close supervision
  • Ability to work collaboratively within a collegial department and multidisciplinary setting
  • Excellent interviewing and assessment skills
  • Effective oral, written and interpersonal skills
  • Strong computer skills in Microsoft Office
  • Experience working with Electronic Medical Records
  • Excellent Customer service skills
 
Preferred Skills and Qualifications
  • Master’s degree (for RN candidates)
  • Bilingual (English/Spanish)

Summary
This Patient Relations Specialist position is with Patient Relations department of Sharp Memorial Hospital. The Patent Relation Specialist is committed to patient advocacy and quality of care. As a supporter of Patients’ Bill of Rights and Responsibilities, the Pt. Relations Specialist assists in the customers' understanding of Policies and Procedures as well as Sharp Healthcare’s Mission, Values, and Philosophy.  Responsibilities include, but are not limited to, conducting patient rounds as needed, maintaining complete documentation on all reported patient/family concerns, collecting data and compiling reports used in communicating issues to departmental managers and promoting departmental goal of minimizing risks to patients, visitors, and employees.  The Patient Relations Specialists assists Risk Management and serves as a liaison between patients, visitors, volunteers and physicians with the objective of enhancing the understanding of hospital policies and services.  Additional responsibilities include managing departmental data in a confidential manner, resolving patient/visitor complaints and respond to patient/visitor inquiries and proactively participating with departments to improve patient satisfaction. And obtaining resolution of concerns brought to the patient relations department.  The Patient Relation Specialist uses clinical knowledge to assess quality of care and minimizes risks by providing trends, analysis and performance improvement of potential risk and quality of care issues.
Sharp Memorial Hospital — the first hospital in San Diego with all private patient rooms — is dedicated to providing the highest-quality, patient-centered care and consists of 368 beds.  Designed to promote comfort and healing with the use of natural light and soothing colors, the hospital offers the latest medical technology and is home to San Diego’s largest, most modern Emergency and Trauma Center.
Sharp Memorial is known for outstanding programs in cardiac and vascular care, cancer treatment, orthopedic and neurological services, rehabilitation, robotic surgery and multiorgan transplantation, and has been recognized as a MAGNET®-designated hospital for nursing excellence and is also designated as a Patient-Centered Hospital by Planetree, an organization committed to personalizing, humanizing, and demystifying the hospital experience for patients and their families.
Essential Physical Requirements may include
  • Sitting
  • Lift up to 10 pounds
  • Push/Pull up to 10pounds
  • Carry up to 10 pounds
  • Additional physical requirements of position may be discussed during interview.
    Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.
    Keywords: 76982,Patient Relations Specialist, Registered Nurse, RN, Medical Social Worker, MSW, LCSW, Nursing Jobs, Liaison, Advocate

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