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Patient Service Representative I - Call Center

Job ID: 95225 Date posted: April 19, 2019

  • SRS Administration
  • Pt Contact Center-Non Clinical
  • Clerical Jobs
  • Variable
  • Per Diem

Responsibilities

Summary
The Patient Service Representative I – Call Center provides a high level of customer service by assisting patients and others with scheduling appointments, taking messages, and providing information.
With over 500 primary and specialty care physicians providing care at 22 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.
Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings.  One located in Downtown San Diego and the other in Sorrento Mesa.  Both will provide their communities with leading edge care for decades to come.
This position is in the PBX department.

Location
This position is located in Serra Mesa, San Diego County.
 
Hours
Per diem: 8-hours variable (AM/PM and possible grave yard shifts); weekends as needed.
 
Required Skills and Qualifications
  • High School Diploma or equivalent.
  • One year current experience in a Call Center/PBX setting (desired); or high contact customer service.
  • Exceptional customer service skills.
  • Strong communication skills both oral and written.
  • Strong computer skills.
  • Demonstrates ability to multi-task.
  • Ability to be a team player.
Preferred Skills and Qualifications
  • Knowledge of medical terminology.
  • Bilingual (English/Spanish).
 
Physical requirements of position may be discussed during interview.
 
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
 
 
 

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SRS Administration
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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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