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Patient Service Representative I - Call Center

Send to my Email Email a friend Job ID 76604 Date posted 10/11/2016
Requisition ID: 76604
  • Facility: SRS Administration
  • City: San Diego
  • Department: Call Center
  • Category: Clerical Jobs
  • Job Status: Per Diem
  • Shift: Variable
  • FTE: 0.0
  • Shift Start: Variable
  • Shift End Time: Variable

This position is working in the PBX department.

 

 

Location

This position is located in Serra Mesa, San Diego County

 

Hours

Per diem (0.00); 8-hour variable; weekends as needed 

 

Required Skills and Qualifications

  • High School Diploma or equivalent
  • One year current experience in a Call Center/PBX setting (desired); or high contact customer service
  • Exceptional customer service skills
  • Strong communication skills both oral and written
  • Strong computer skills
  • Demonstrates ability to multi-task
  • Ability to be a team player

Preferred Skills and Qualifications

  • Knowledge of medical terminology
  • Bilingual (English/Spanish)

Summary

The Sharp Rees-Stealy Call Center/PBX Department primarily assists physicians in paging other physicians, hospital and Skilled Nursing Facility sites.  Additionally, this position includes patient appointment, scheduling, RX refills, and directing all calls appropriately.  The purpose of the PBX position is to provide complete telephone communication services for Sharp Health Care on a 24-hour, year round basis.  The PBX position is to provide a high level of Customer Service in all interactions.  Consistently treats patients, doctors, co-workers and any other employees/visitors with courtesy shall be reflected by and measured by a composite of the following; based on random monitoring calls throughout the evaluation period, supervisory observations conducted during each year, physician, patient and peer feedback, and patient satisfaction survey results.

With over 500 primary and specialty care physicians providing care at 22 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.
Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings.  One located in Downtown San Diego and the other in Sorrento Mesa.  Both will provide their communities with leading edge care for decades to come.

Essential Physical Requirements May Include

  • Sitting
  • Lifting up to 10 pounds
  • Push/pull up to 10 pounds
  • Carrying up to 10 pounds

Additional physical requirements of position may be discussed during interview.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords:  Patient Service Rep I - Call Center, PBX

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