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Patient Service Representative

Job ID: 93646 Date posted: February 05, 2019

  • SRS Central Downtown
  • Scheduling Services
  • Clerical Jobs
  • Variable
  • Per Diem

Responsibilities

Summary
The Patient Service Representative is responsible for scheduling patients, patient communications including phone and e-mail, patient check in with payment collections and demographic updates. Confirms insurance eligibility and assures authorizations for service. Provides a high level of customer service consistent with the Sharp Experience standards.
The Sharp Rees Stealy Scheduling Services Department offers front office administrative support to various departments at Sharp Rees Stealy Medical Group.  Patient Service Representatives or other staff members are trained to fill positions when regular staff are on vacation or are ill.  Float team members enjoy a variety of short or long term assignments at different locations.
With over 500 primary and specialty care physicians providing care at 22 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.
Location
This position will float to various Sharp Rees-Stealy Medical Clinics in the Central San Diego region, San Diego County.
 
Hours
Per diem: 8-hours variable shifts and times. 
 
 
Required Skills and Qualifications
  • Medical office experience required with a strong emphasis in customer service, computer skills and phones or completion of a medical receptionist or equivalent training program.
  • High school diploma or equivalent certification.
  • Medical Terminology required.
  • Ability to utilize resources in an organized manner.
  • General knowledge of medical office procedures and terminology.
  • Effective interpersonal and customer relation skills.
  • Strong professional level of written and oral communication skills.
  • Ability to diffuse volatile situations and use good judgment and tact in dealing with patients.
 
Preferred Skills and Qualifications
  • Completion of a medical receptionist or equivalent training program preferred.
  • Bilingual: English/Spanish preferred.
 
Physical requirements of position may be discussed during interview.
 
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
 
 

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SRS Central Downtown
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