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Patient Service Representative

Job ID 84401 Date posted 11/15/2017
  • Facility: SRS Central Downtown
  • City: San Diego
  • Department: Scheduling Services
  • Category: Clerical Jobs
  • Job Status: Per Diem
  • Shift: Day Job
  • FTE: 0.0
  • Shift Start: Variable
  • Shift End Time: Variable
Location
This position will float to various Sharp Rees-Stealy Medical Clinics in the Central San Diego region, San Diego County.
 
Hours
Per diem; 8-hour day shift; variable times. 
 
Required Skills and Qualifications
  • Medical office experience required with a strong emphasis in customer service, computer skills and phones or completion of a medical receptionist or equivalent training program.
  • High school diploma or equivalent certification.
  • Medical Terminology required.
  • Ability to utilize resources in an organized manner.
  • General knowledge of medical office procedures and terminology.
  • Effective interpersonal and customer relation skills.
  • Strong professional level of written and oral communication skills.
  • Ability to diffuse volatile situations and use good judgment and tact in dealing with patients.

 

 
Preferred Skills and Qualifications
  • Completion of a medical receptionist or equivalent training program preferred.
  • Bilingual: English/Spanish preferred.

Summary
The Patient Service Representative works in conjunction with physicians and clinical staff to take care of patients’ administrative needs.  Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.   This position utilizes our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected.  PSRs are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment. 
The Sharp Rees Stealy Scheduling Services Department offers front office administrative support to various departments at Sharp Rees Stealy Medical Group.  Patient Service Representatives or other staff members are trained to fill positions when regular staff are on vacation or are ill.  Float team members enjoy a variety of short or long term assignments at different locations.
With over 500 primary and specialty care physicians providing care at 22 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.
Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings.  One located in Downtown San Diego and the other in Sorrento Mesa.  Both will provide their communities with leading edge care for decades to come.
Essential Physical Requirements may include
  • Sitting
  • Lifting up to 10 pounds
  • Push/Pull up to 10 pounds
  • Carrying up to 10 pounds
Additional physical requirements of position may be discussed during interview.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords:  Patient Service Representative

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