- SRS Murphy Canyon
- Per Diem
What You Will Do
Assists PT with patient treatment procedures under the supervision of a physical therapist and department maintenance. Performs scheduling, reception and other assigned department operational tasks.
- H.S. Diploma or Equivalent
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) -REQUIRED
- Completion of a medical receptionist or equivalent training program.
- Some computer experience.
- Collaboration and teamwork
Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Performance criteria:
Effective, clear communication to promote excellent department operations and efficient patient care.
Stays informed through staff meetings and shares pertinent information with others.
Assists co-workers with their tasks.
Demonstrates flexibility to meet clinic and SRS Rehab Service needs.
Assists in the daily department maintenance and general departmental flow by keeping aide station, treatment rooms and gym clean and orderly, restocks rooms with linen and supplies as needed, empties dirty linen bags into dirty linen cart, wipes down equipment on a regular basis, files D/C charts and purges files after one year per department standard and sends progress notes to appropriate medical records location.
Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions.
Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
- Customer service
Demonstrates courteous professional behavior to patients, their family members, physicians and staff.
Greets patients, physicians and staff with eye contact, smiling and acknowledging a person by name.
Explains provider delays to patient and offers alternatives.
Maintains confidentiality according to department policy.
Responds to patient and co-worker needs and concerns as appropriate.
Communicates schedule changes/updates and messages to providers in a timely and complete manner.
Promotes a positive work environment.
Participates in problem solving.
Communicates with patient in the treatment area explaining treatment procedures, common reaction and anticipated outcomes.
Communicates with the treating therapist regarding progression and reaction to the daily treatment.
- Financial responsibilities
Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Measure by:
Demonstrates flexibility in work practices.
Supports organizational cost containment i.e. following work comp and PPO authorization guidelines.
Takes initiative in using time effectively.
Actively sets priorities and adjusts to unscheduled situations.
Accepts responsibility for own actions and outcomes.
Initiates communication with others to ensure job is completed successfully.
Department goals i.e. department productivity, CUOS, patient visits and FTE's.
Follows established cash receipt policy and procedures for collection of payments.
Balances and secures cash drawer. Prepares daily deposit with minimal reminder to complete in an accurate and thorough manner.
Knowledgeable on patient account and billing information. Performs mini-registration procedures and verifies insurance eligibility.
- Patient care
Provides accurate information to all customers including patients, co-workers, physicians and visitors and maintains a variety of office support. Demonstrates safe and appropriate operation of modalities and equipment. Supervises exercise programs through guidance of registered physical therapist, assists with classes and treatment prep. Measured by:
Prepares treatment area. Escorts patients to treatment area.
Completes treatment procedure safely and appropriately.
Monitors progression of treatment.
Cleans treatment area at conclusion of treatment.
Keeps rooms stocked with supplies as needed.
Assists physical therapists as instructed.
Engages in courteous and helpful telephone conversations with all customers (i.e. patient, physicians, co-workers and visitors) in a manner that is perceived by customers as pleasant and effective. Performs scheduling tasks involving effective communication with patient, providers and co-workers. Completes necessary computer tasks and documentation that is thorough and accurate per departmental guidelines.
Answers the phone promptly and professionally per department standards. Asks before placing a caller on hold and waits for response, checks back and offers alternatives. Transfers appropriately and thanks the caller at the end of the call.
Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology.
Confirms future appointments with patient according to guidelines.
Other scheduling (e.g. IDX and PPO insurance authorization) as identified by site.
Using a keyboard, required to type proficiently and accurately.
Returns phone messages/voice mails according to established guidelines, based on message documentation. Ability to forward and unroll phones. Gives caller all necessary information (i.e. directions, phone numbers, etc.)
Contact physician offices regarding insurance authorization status.
Calls referred patients, triages, checks demographics, insurance authorization, preferences and re-calls when necessary. Schedules appointments in computer per department standard. Arrives and reschedules appointments in computer accurately and within established timeframes.
Documents in case notes for Occ. Med. Patients.
Routes referrals to appropriate departments, return with reasons (i.e. Pt declined). Calls for authorization for Occ. Med. Patients that have been referred by outside physicians.
Knowledge, Skills, and Abilities
- Medical terminology required.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
H.S. Diploma or Equivalent; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."
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