Sr. Performance Improvement Specialist
- Corporate Offices
Shift Start Time:Variable
Shift End Time:Variable
Additional Shift Information:Anytime between 0730 - 1800
Weekend Requirements:No Weekends
What You Will Do
This role leads quality improvement teams, using a variety of tools to deliver optimal clinical and operational improvements. Facilitates physician practice leadership in making operational decisions, prioritizing project plans and implementing processes to increase performance and efficiencies.
- Bachelor's Degree or equivalent experience.
- 5 Years Health care experience.
- Experience working with a physician practice.
- Experience with application and implementation of quality improvement methodologies.
- Six Sigma Yellow Belt Certification is required within 6 months of hire. The department is responsible for tracking and maintaining this certification. This position is required to travel between Sharp facilities and SCMG provider offices. Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Drive Guidelines.
- Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
- California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians -PREFERRED
- California Registered Nurse (RN) - CA Board of Registered Nursing -PREFERRED
- Data analysis
Review and interpret data with quality and process improvement teams.
Work with physician practices to maximize the use of available health information technology resources in order to accomplish improved patient outcomes and increased office efficiency focusing on such areas as: 1) Population management and registry use/incorporation of registry functionality; 2) Care plans; 3) Coordination of care; 4) Goal setting and action planning with patients; 5) Reporting of measures; and 6) Patient Safety.
Utilize data to benchmark and evaluate outcomes of quality and process improvement techniques.
Report on quality and process improvement initiatives and measures. Coordinate collection, analysis and write up of evaluation of the project deliverables, with significant attention to detail and checking for accuracy.
Collaborate with IS and other SCMG staff to facilitate design and development of appropriate database tools and reports.
Coordinate the process of data collection and the analysis of data by practice staff.
Coordinate clinical data gathering for reporting purposes.
Aggregate and analyze project level qualitative and quantitative data for reporting purposes.
- Documentation and support
Develop documentation and tools that reinforce quality and process improvement techniques both within SCMG and its physician practices.
Develop assessment tools for evaluating and documenting practice progression through quality improvement initiatives.
Contribute to the development of expert knowledge on quality improvement frameworks (i.e. Model for Improvement, Lean, strategies on leading change, developing change agents, etc.).
Develop content for training and learning forums for SCMG practices and other audiences including SCMG physicians, leadership and staff.
Participate in the planning and execution of Learning Collaboratives, Performance Excellence meetings and other learning forums for SCMG practices and SCMG staff.
Arrange trainings/webinars and/or identify qualified trainers for key topics that support quality and process improvement.
Promote and utilize research and industry best practice findings for evaluation and improvement of the organization.
Create and maintain process documentation from quality and process improvement initiatives.
- Knowledge and training
Develop and coordinate training opportunities related to quality and process improvement for practices and SCMG staff.
Articulate information about quality and process improvement to network providers and SCMG leadership and staff.
Introduce quality and process improvement and educate team members on foundational concepts and key principles related to implementation.
Teach process improvement tools and techniques to internal SCMG and practice leadership and staff members.
Educate and train staff in quality and process improvement techniques and methodologies.
Demonstrate a leadership style that builds and maintains a climate of trust and inspires commitment from others to achieve organization goals.
Comply with control and evaluation systems as required to maintain the departmental budget as approved.
Support financial improvement objectives of the organization.
Work directly with various SCMG department leaders to identify, evaluate, plan and implement improvements in clinical and business practices using a variety of documented approaches.
Participate in and support strategic planning initiatives that promote quality care, operational efficacy and financial efficiency in the delivery of care by SCMG physician practices.
Provide leadership across the network in interdisciplinary training, development, and performance improvement processes that contribute to high performance services and teams.
Lead project teams to improve critical business processes that drive continuous process improvement.
Demonstrate a strong personal commitment to the organization's mission and a philosophy of continuous process improvement.
Maintain a high degree of independence, flexibility, initiative and commitment.
Work effectively with diverse population both internally and externally.
- Quality and process improvement
Identify, plan and coordinate process and quality improvement initiatives for SCMG Practices and SCMG leadership and staff.
Work with SCMG staff and practices to facilitate process redesign efforts; support their achievement of improved patient outcomes, increased patient, provider and health care team satisfaction, and efficiency.
Develop multi-disciplinary quality improvement (QI) teams working directly with SCMG physicians and their practice management teams.
Orient and facilitate multi-disciplinary quality and process improvement teams.
Work directly with teams to lead the evaluation, plan and implementation of improvements in clinical and business practices using a variety of documented approaches.
Conduct audits/surveys as a way to recognize and/or identify potential quality issues or trends.
Utilize a variety of process improvement tools and methodologies to deliver significant operational (clinical and non-clinical) improvements.
Demonstrate knowledge of Patient-Centered Medical Home standards and apply concepts to quality and process improvement initiatives.
Encourage and generate creative ideas, innovative thinking and imaginative solutions to issues or problems.
Work with people from diverse functional backgrounds and build relationships across the organization.
Assess and document progression through process improvement initiatives.
Effectively present information and respond to questions.
Manage competing objectives and prioritize accordingly while using strong business judgment.
- Team facilitation
Effectively facilitate team meetings between all levels of staff and function as a positive liaison between staff, practice and med group leadership in support of program goals and deliverables.
Engage team members in approaches and methods of quality and process improvement, including planning, setting priorities, conducting systematic performance assessments, implementing improvements based on such assessments, and maintaining achieved improvements.
Motivate practice leadership to adopt new ideas, methods, and processes that align with SCMG strategic goals.
Utilize critical thinking and analytical skills to determine the need for education, training, and/or interventions to overcome barriers to meet agreed upon quality and efficiency metrics.
Provide connection to other internal and external organizational programs/services, as applicable.
Consistently demonstrate and encourage a commitment to quality, customer-centeredness, productivity and continuous improvement.
Consistently interact with all members of the organization in ways that enhance understanding, respect, cooperation and problem-solving.
Knowledge, Skills, and Abilities
- Ability to travel between Sharp facilities and SCMG provider offices; must provide own transportation.
- Completed course work in quality improvement and/or facilitation skills required.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected classCertified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; California Registered Nurse (RN) - CA Board of Registered Nursing; California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians; Bachelor's Degree
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."
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