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TAC Representative

Job ID: 95046 Date posted: April 16, 2019

  • Sharp HealthCare
  • ISD Technical Assistance Ctr
  • IT Jobs
  • Variable
  • Full-Time


The TAC Representative responsible for providing customer service support for Sharp HealthCare's Information Systems Department by answering central customer service telephone, performing diagnostics, and routing problems to support technical staff as appropriate. Provides single point of contact for all customers of Sharp Healthcare Information systems for system issues and access control. Ensures that the access control policy and procedure is followed, in compliance with state law, federal law, regulatory requirements and company standards, so that Sharp HealthCare information assets are protected from unauthorized use/disclosure and safeguarded to preserve data integrity and information availability.
Sharp Technical Assistance Center is the single point of entry for all requests for service from Sharp Information Systems.  The TAC processes more than 25,000 calls per month from patients, physicians, employees and affiliates.   We resolved 80 percent of those calls at the time of call without involving other members of information systems.
Sharp System Services have campuses located in the communities of Kearny Mesa and Serra Mesa and consist of the Spectrum location, the Ruffin Road location and Sharp Operations Center (SOC). These offices provide the centralized integrated system support services to the operating entities within the system. These services include: Strategic Planning, Business Development, Information Technology, Compliance, Internal Audit, Legal, Risk Management and Insurance, Contracts, Human Resources, Facilities Management and Development, Clinical Effectiveness, Finance, Nursing, Systems Supply Chain Services, Marketing and Communications, The Sharp Experience and Sharp University.

This position is located in Kearny Mesa; some travel within the San Diego area is required.
8-hour variable shift, including weekends as needed.
Required Skills and Qualifications
  • One year experience in a large scale alpha, intel, SQL and Active Directory environment.
  • Two years experience in a HelpDesk position.
  • Understanding of computer terminology and/or systems is
  • Experience with using microcomputers
  • Ability to work effectively with Sharp management, staff, physicians, and contract personnel; to communicate clearly, concisely and accurately, verbally and in writing; to achieve results for the organization with and through people; to practice effective time management, and to demonstrate leadership skills


Preferred Skills and Qualifications
  • Associate degree or equivalent experience in business management, computer science, or information systems
  • Working knowledge of the regulatory requirements (JCAHO, CMS (formerly HCFA), HIPAA) for ensuring information security in a healthcare environment
  • Technical IT certification (application, network or security)



Additional physical requirements of position may be discussed during interview.

Sharp HealthCare is proud to be an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.


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Sharp HealthCare
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“After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it.”

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