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Training Specialist - Revenue Cycle / Revenue Integrity / Sharp Corporate / Full Time

Job ID JR119810 Date Posted 03/03/2022
San Diego, California
  • Corporate Offices
  • Day
  • Regular
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Responsibilities

Hours

Shift Start Time:

9 AM

Shift End Time:

5:30 PM

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No


This is a full time position located at Sharp Corporate (Kearny Mesa, San Diego County)

What You Will Do
To provide training and education to the Revenue Cycle division including Patient Access Services staff, Patient Financial Services staff, HIM staff, and Clinical staff as needed for all SHC entities. Identifies training and educational needs within the Revenue Cycle division by analyzing audits and observing staff. This position is responsible for assisting in the development of Revenue Cycle training curriculum, materials, job aids, and guidelines. Provides customer focused new hire, remediation, and job specific training in order to ensure the quality development of Revenue Cycle staff. As assigned, this position will be required to visit Patient Access Services departments at all SHC entities once per week at minimum.

Required Qualifications

  • 6 Years experience in a Hospital Revenue Cycle. Years of experience may be supplemented with health care related degree.
  • Experience implementing workflow solutions related to health care regulations.
  • Driver's License - CA Department of Motor Vehicles -REQUIRED


Preferred Qualifications

  • Bachelor's Degree
  • Other : Healthcare or business related degrees.
  • 1 Year experience developing and delivering multiple types of training.
  • Certified Revenue Cycle Representative (CRCR) - HFMA -PREFERRED
  • Six Sigma Yellow Belt Certification - Various-No accreditation board -PREFERRED


Other Qualification Requirements

  • Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.


Essential Functions

  • Communication
    Develops training and related communications for the Revenue Cycle division in a creative and effective way through the most appropriate medium for the intended audience (newsletter, communication, online meeting, computer based learning, etc.).
    Assists with creation and release of Revenue Cycle staff and Leadership communications as needed; maintains accurate record of communications released in the Training and Education department SharePoint.
    As requested, attends project meetings and testing sessions in which Revenue Cycle operations will be affected. Communicates project status, targets, activities and issues to Training Coordinator-Revenue Cycle and/or Training and Education Department Manager. Communicates to Revenue Cycle employees through appropriate mediums as needed.
    Receives project status updates on a regular basis from Training Coordinator-Revenue Cycle in order to assist in the preparation for go-lives or workflow changes. Reports project status on a regular basis to Training Coordinator-Revenue Cycle and Training and Education Department Manager to assure understanding, agreement, and attainment of project goals.
    As requested, assists all ISD teams with system or application changes affecting Revenue Cycle employees, voices any changes needed to maintain the least upset to current workflows.
    Communicates information regarding system or application changes that may affect operations to the Training Coordinator-Revenue Cycle, Training and Education Department Manager, and Revenue Cycle staff.
    Assists in the maintenance of the Training and Education team email inbox, sends necessary mass communications and responds to requests in a timely manner.
    Maintains open communication with Staffing Resource Network (SRN) in regards to training needs for SRN staff.
  • Customer service
    Maintain active relationships with all customers by continuously assessing needs, preferences, and levels of satisfaction.
    Maintain close contact with Training Coordinator-Revenue Cycle and/or Training and Education Department Manager on all matters pertaining to the development and maintenance of training resources including applications, training rooms, and training schedules in order to best serve the customer.
    As requested, participates in project implementations affecting Revenue Cycle staff to ensure the training and educational needs of the customer are met. Assists in implementation of new and existing procedures that may affect Revenue Cycle staff as needed.
    Represents the Training and Education department in a professional and competent manner.
    Demonstrates dedication to enhancement and improvement of skills and departmental objectives.
    Demonstrates positive interactions with all customers.
  • Documentation management
    Analyzes, identifies, and documents trends through audit reports to identify training needs and provide recommendations at the individual, departmental, and organizational levels. Shares trends with Training Coordinator-Revenue Cycle, Training and Education Department Manager and team members to identify solutions for improvement.
    Participates in quarterly review of training documents with the Training and Education team to evaluate the effectiveness of training documents. Identifies and updates needed revisions within training materials and communicates changes to the Training Coordinator-Revenue Cycle. Records training document revisions to ensure accuracy of all training documents.
    Maintains contact with QC Manager, IS application analysts, and Revenue Cycle Leadership to identify the development, maintenance and/or distribution of job aids, training materials and guidelines as necessary.
    Supports the Revenue Cycle Training and Education page on SharpNet ensuring that all documents or information listed are accurate.
    Compiles documentation of all training evaluations, provides to Training Coordinator-Revenue Cycle. Reviews evaluations and suggestions for improvement with Training Coordinator-Revenue Cycle and/or Training and Education Department Manager.
    Evaluates and completes job aid and guideline requests received from Training Coordinator-Revenue Cycle or Training inbox. Submits completed job aid or guideline to Training Coordinator and appropriate Leadership teams for review.
    Assists in the creation and maintenance of documentation specific to the Training and Education team approval processes for specified role responsibilities.
  • Human resources management
    Identifies appropriate training curriculum for incoming and existing staff members based on knowledge of Training requirements determined by Human Resources, Training Coordinator-Revenue Cycle, and Training and Education Department Manager. 
    Ensures all pertinent information is provided to the training team through meetings and other forms of formal or informal communication.
    Creates account requests for all new hires as needed. Works with Training Coordinator- Revenue Cycle and Staffing Resource Network to monitor the hiring schedule as it relates to NEO and training needs.
    Maintains all training records for staff within the Revenue Cycle division in regards to compliance and corrective action or remediation training requests.
    Works directly with Leadership, SRN and Human Resources to ensure that all training needs for Revenue Cycle staff are met in order to lead to the success of a Revenue Cycle employee and maintain compliance with Joint Commission standards and all federal, state, and local regulations.
  • Problem resolution
    Assists in the implementation of effective workflow support to maximize user effectiveness and utilization of systems.
    Using sound knowledge of business, strategic, and IS strategies; translates business requirements into system solutions that meet project and department requirements.
    Performs thorough problem analysis to determine users' needs through a variety of appropriate methods such as: onsite visits, review of department policies and procedures, review of system capabilities, or employee satisfaction. Reports findings to Training Coordinator-Revenue Cycle and/or Training and Education Department Manager as necessary.
    Identifies root cause and determines possible solutions for problems. Requests further analysis of problem from the Training and Education team to identify any other possible solutions.
    Develops a comprehensive analysis of pros/cons and implications of proposed solutions.
    Communicates identified solutions to Training and Education Department Manager and/or Training Coordinator-Revenue Cycle, including Revenue Cycle Leadership as necessary.
    Demonstrates strategic and forward thinking by seeking out data and conducting a thorough analysis of downstream and upstream Revenue Cycle impact of the issues and proposed solutions.
  • Quality and project management
    As requested, represents Training and Education in Revenue Cycle project implementations including testing, training, and go-live support for end users.
    Demonstrates content expertise regarding Revenue Cycle applications and business operations in order to offer valuable knowledge in project build, test and implementation phases.
    Manages project expectations and priorities through effective interaction and communication to ensure understanding, agreement, and attainment of project goals.
    Uses appropriate prioritization, timing and creativity to ensure projects are completed on time and within the resource constraints as initially agreed upon. Communicates completion dates and delays proactively.
    Documents project outcome goals in a matrix containing several simultaneous projects. Reports outcomes to project team and Training and Education Department Manager and/or Training Coordinator-Revenue Cycle on a regular basis.
    Participates in and offers suggestions (at least 2 per year) to improve departmental service, productivity, staff development, or operations.
    As requested, provide testing and training support to Information Systems teams for implementations of new applications or upgrades of Revenue Cycle utilized systems.
    Assists Training Coordinator-Revenue Cycle, Revenue Cycle Leadership and ISD teams on special projects and supports all Revenue Cycle goals.
    Proposes creative solutions to problems.
    Independently performs other departmental tasks not specific to training.
  • Training and education
    Based on identified training needs within the Revenue Cycle division; provides appropriate training for staff.
    Identifies future course offerings needed to improve the technical knowledge of employees and to satisfy the customer demand for advanced training.
    Assists training team members in planning, coordination, and delivery of training for Revenue Cycle.
    Assists in maintenance of computer based learning materials.
    Assists in the maintenance of annual competencies released to Revenue Cycle staff through the LMS in order to ensure compliance with Joint Commission standards.
    Assists Training Coordinator-Revenue Cycle in identification of appropriate budgeting, standards, space and device planning to assure effective training and education.
    Provides Revenue Cycle Training based on Training and Education master calendar.
    Communicates identified scheduling conflicts to the Training Coordinator-Revenue Cycle.
    Ensures training and education being provided meets staff and Revenue Cycle Leadership expectations. Monitors employee reviews of training session to identify areas for improvement.
    Performs all follow-up evaluations of new hires, travels onsite as necessary.
    Provides training that is customer focused and based on the needs identified by customers throughout the system.
    Identifies deficiencies in training of new hires and provides suggestions for improvements in order to meet training expectations.
    Designs and develops training and education curriculum.
    As requested, proctors scheduled certification and recertification exams.
    Creates job aid and guidelines based on requests from Training Coordinator-Revenue Cycle or Revenue Cycle Leadership. Once created, ensures necessary approval processes are followed.
    Develops training curriculum, job aids, newsletters, webinars, or other coursework as appropriate.
    Develops and delivers training content for monthly Stay Connected meetings.
    Participates in quarterly review of all training programs, materials, evaluations, and modules for possible updates or revisions.
    Assists in development and maintenance of a Preceptor program to ensure the onsite success of all Revenue Cycle new hires in all departments.
    As requested, provides GE Centricity training to clinical or other departments outside of Revenue Cycle.
    Maintains SharePoint with all internal department documents, training materials, schedules, request links, and records.
    Works with division Policy and Procedure expert to ensure all documentation and training efforts are linked to lead toward integration of policy, procedure and education.
    Develops relationships with all Revenue Cycle Leaders to ensure openness in communication regarding training and education as well as remediation needs.
    Performs other various tasks as assigned.


Knowledge, Skills, and Abilities

  • Demonstrated knowledge of Lean Six Sigma methodologies preferred.
  • Must have knowledge of health care regulations affecting Revenue Cycle operations.
  • Intermediate level of proficiency with MS Office and MS applications including Word, Excel, PowerPoint, and Outlook required.
  • Visio and SharePoint knowledge preferred.
  • Knowledge and working experience of Adobe Suite including Acrobat and Captivate preferred.
  • Intermediate knowledge of Computer based applications including GE Centricity Framework ADT/HPA, Cerner Applications, OnBase, and DSG, preferred.
  • Ability to communicate (verbal / written) and work effectively with staff.
  • Must have effective project management skills with a superior ability to handle multiple tasks simultaneously while managing deadlines.
  • Must demonstrate ability to effectively manage own time.
  • Must demonstrate effective analytical ability and sound judgement to assess complex needs and troubleshoot performance or process issues.
  • Must have proven strong communication, analytical, and interpersonal skills.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Driver's License - CA Department of Motor Vehicles; Other; Six Sigma Yellow Belt Certification - Various-No accreditation board; Bachelor's Degree; Certified Revenue Cycle Representative (CRCR) - HFMA
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