4304 - Pt Svc Rep Ext HR-SRS
- Per Diem
Shift Start Time:Variable
Shift End Time:Variable
Additional Shift Information:
Weekend Requirements:As Needed
What You Will Do
Represents Sharp Rees Stealy by providing patients with appointments, information, and other operational support services for assigned department. Provides a high level of customer service in a manner consistent with our Mission and Goals.
- H.S. Diploma or Equivalent
- Less Than 1 Year Six months experience as a receptionist with a strong emphasis in customer service.
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
- Medical office experience.
Other Qualification Requirements
- AHA BLS for Healthcare Professionals required within the first 90 days. The department is will track and maintain this certifications.
- Collaboration and teamwork
Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Performance criteria:
Effective, clear communication to promote excellent department operations and efficient patient care.
Stays informed through staff meetings and shares pertinent information with others.
Assists co-workers with their tasks.
Demonstrates flexibility to meet clinic and SRS Rehab Service needs.
Assists in the daily department maintenance and general departmental flow.
Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions.
Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
Responds to all phone calls within 3 rings and answers with name and department.
Asks before placing a caller on hold, waits for a response and checks back with the caller and offers alternatives.
Uses a pleasant voice.
Is helpful and knowledgeable and thanks the caller at the end of the call.
Takes complete messages that are formatted neatly, concisely, spelled correctly and written using correct medical terminology.
Announces call to connecting party when transferring a call.
Returns phone messages according to established guidelines based on message documentation.
Refers telephone calls appropriately.
- Department operations
Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities.
Prepares and monitors daily/weekly schedules, labels and reports accurately per department guidelines and within established timeframes.
Offers information and education to patients on customer services such as van shuttle, nurse connection and educational classes and assists patient with necessary forms and directions.
Maintains supply levels, patient brochures and exam preparations for work area. Notifies supervisor of key user of any repairs or maintenance needed in the environment.
Knowledgeable on procedure for activating appropriate emergency support systems, i.e., code blue, red, etc. and monitors patient waiting area alerting physical therapist, physician or nurse of any potential medical occurrences.
Follows established cash receipt policy and procedures for collection of payments. Balances and secured cash drawer. Prepares daily deposit. Knowledgeable on patient account and billing information.
- Financial responsibilities
Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Measure by:
Demonstrates flexibility in work practices.
Supports organizational cost containment i.e. following work comp and PPO authorization guidelines.
Takes initiative in using time effectively.
Actively sets priorities and adjusts to unscheduled situations.
Accepts responsibility for own actions and outcomes.
Initiates communication with others to ensure job is completed successfully.
Department goals i.e. department productivity, CUOS, patient visits and FTE's.
Follows established cash receipt policy and procedures for collection of payments.
Balances and secures cash drawer. Prepares daily deposit with minimal reminder to complete in an accurate and thorough manner.
Knowledgeable on patient account and billing information. Performs mini-registration procedures and verifies insurance eligibility.
Schedules appointments following appropriate provider guidelines, based on composite of the following and measured by supervisory review of relevant reports.
Schedules appointments with the correct visit type, provides patients with accurate appointment information, verifies collector code and updates patient information and appointment site location.
Confirms future appointments with patient according to guidelines.
Other scheduling (e.g. IDX and PPO insurance authorization) as identified by site.
Using a keyboard, required to type proficiently and accurately.
Ability to type a minimum of 30 words per minute with 0-2 errors.
Ability to proof work.
Knowledge, Skills, and Abilities
- Medical Terminology is preferred.
- Proficiency in the use of computers and the internet for business related activities.
- Capable of efficiently managing multiple phone lines in a professional office setting.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
H.S. Diploma or Equivalent; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association
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"After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it."
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