Hours

Shift Start Time:

Shift End Time:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Responsible for the operational management of assigned practice pod. The Supervisor is responsible for ensuring and supporting the delivery of quality patient care to the satisfaction of patients, physicians, and staff. The Supervisor stays abreast of financial and growth goals for the pod and plans for continued improvement in operational and financial performance.

Required Qualifications

• Experience to include leadership, Human resources, understanding of finance, managing processes and procedures, effectively plan, organize, and coordinate ambulatory care.

Preferred Qualifications

• Associate's Degree
• 5 Years relevant experience or management experience in relevant area for assigned pod/office practice.

Essential Functions

• Communication
  Practice verbal and written communication skills according to Sharp HealthCare’s Behavior Standards and Must Haves.
  Facilitates communications among physicians, staff, and administration.
  Convenes meetings, distributes and explains memoranda, and schedules in-services as necessary.
  Establishes and implements, communicates and enforces policies and procedures that address daily operations of the practice.
  Is diplomatic in communication and utilizes conflict resolution techniques.
• Productivity
  Works closely with physician and AHP staff to make the practice more efficient and effective through application of practice management analysis.
  Assesses methods and processes and recommends ways to improve efficiency and effectiveness.
  Ensures practice has properly trained staff in sufficient numbers to provide effective and efficient staff coverage at all times, including back up plans for sick leave and vacation.
• Professional/Leadership
  Supports leadership and organizational strategic plan direction. Participates in the implementation of SharpCare’s strategic plan.
  Actively works to achieve patient service and dashboard goals and objectives; directs staff to achieve the same.
  Supports and holds staff accountable to work standards and processes.
  Establishes supervisorial climate that encourages teamwork and promotes collegial collaboration among all team members.
  Participates as a leader or member of various committees as directed by leadership.
  Maintains positive working relationships with the community, medical staff, and all levels of supervision and staff and mediates conflict successfully within pod.
  Strives for continual self-improvement through professional growth and development.
• Quality and service
  Works with SharpCare resources, using process improvement methods (Lean) to better meet patient needs.
  Assists with the development and revision of goals, policies, procedures or practice guidelines.
  Monitors and addresses potential risk management and quality issues in a timely manner.
  Addresses patient/customer complaints in an effective and timely manner.
  Maintains standards of service, productivity, safety, security, and infection control.
  Ensure Practice Management and Electronic Medical Record optimization within pod.
  Provides administrative supervision of licensed, clinical staff (e.g., attendance, tardiness, overtime, vacation scheduling, etc.).
  Collaborates in the clinical supervision and evaluation process of licensed personnel by physician staff.
  Provides training and annual mandatory education, including compliance, safety, workplace issues.
  Assists with the development, implementation and evaluation of patient satisfaction improvement programs by reviewing and including Press Ganey scores and interventions in their weekly/monthly staff meetings. Sustain knowledge of Press Ganey software by scheduling refresher trainings with the QI Coordinator and/or Press Ganey training staff.
  Handles patient complaints, referring those complaints which cannot be resolved locally to the identified quality Pod staff member.
  Coordinates quality program initiatives, including but not limited to, the Pay for Performance Program as defined by the organization. This would include providing time and resources for the identified P4P medical assistant(s) by helping physicians adopt the (potential) practice pattern shifts involved with the new P4P clinical measures in order to increase compliance.
  Participate in initiatives to achieve performance on quality metrics.
  Enter all unusual occurrences into the Risk Management software system for proper tracking and perform appropriate follow-up for problem resolution.

Knowledge, Skills, and Abilities

• Must be knowledgeable of Medical terminology, clinical and administrative procedures, equipment, and facilities.
• Knowledge of Federal, state, and local laws, ordinances, rules, and regulations relating to the management and operations of physician practices is required.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class