Hours:

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Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
This position will provide direction and training to the staff of Clinic Patient Financial Services to include customer service, insurance and patient billing, update and maintain data base, payment processing, financial counseling, and primary collections.

Provide and maintain a system of accounting for all assigned Clinic receivables. Develop and maintain reports regarding accounts receivables. Establish and maintain reports and departmental policies and procedures to ensure quality and effectiveness of work completed. To relay information regarding performance to employees in a positive, constructive manner and assure effective work habits. To establish annual operating and capital budget, establish departmental goals, and develop a strategy for Employee and Patient Satisfaction Surveys. To follow all safety regulations outlined in the SDHA policy and procedure manual.

Required Qualifications

• Bachelor's degree
• 3 years health care related business management experience.

Preferred Qualifications

• Account receivables experience with patient accounts and insurance plans.
• 3-5 years of Leadership experience.
• Multi-specialty clinic experience.

Other Qualification Requirements

• Bachelor's degree in business administration or equivalent work experience. - Required

Essential Functions

• QUALITY/CUSTOMER SERVICE
  Communicate the importance of the CQI Philosophy through participation on CQI projects or through the development of interdepartmental educational forums.
  Prepares responses to patients or other parties submitting complaints concerning the management of patient accounts. Goal – 100% patient/customer satisfaction with resolution.
  Strategize to maximize accounts receivable functions, undertake projects, implement procedures or participate in activities to promote quality and accuracy of patient accounts.
• FINANCIAL MANAGEMENT
  Accounts Receivable Days – Days outstanding will be within the established goals for the Clinic budget year.
  Bad Debt Percentage – Bad Debt percentage will not exceed established financial goals.
  Budget – Department cost will be within 5-10% of approved budget, excluding approved variances.
• EMPLOYEE MANAGEMENT
  Prepares and conducts employee performance appraisals, annual and probationary. Performance appraisals are accurately completed 95 %-97% of the time within 7 to 10 days of employee anniversary date.
  Staff Development – Creates opportunities for staff training and development of skills and leadership.
  Promote adequate vertical and horizontal communications within department. Responds appropriately to needs, preferences, and dissatisfactions expressed by employees. Develop departmental survey to measure employee opinion.
• LEADERSHIP
  Maintain liaison with Administration and Staff of the Clinic sites to assure prompt resolution of problems related to accuracy of patient bills and accounts receivable management. Maintains active relationships with site managers by continuously assessing needs, preferences, and levels of satisfaction with department survey.
  Participate in the design and development of programs directed at departmental/system-wide team building.
  Documented participation in 2 of the following: Sharp HealthCare; Community; or Professional Organizations.

Knowledge, Skills, and Abilities

• Ability to apply knowledge of Medicare, Medi-Cal, and Third-Party payor billing requirements to multi-specialty clinic accounts receivable management.
• Ability to establish effective communications and working relationships with office staff and providers.
• Ability to prepare accurate and concise verbal and written communications.
• Ability to analyze workflow to achieve maximum efficiency, and have computer program experience on Microsoft Word and Excel.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.