Hours

Shift Start Time:

Variable

Shift End Time:

Variable

Additional Shift Information:

0745-1645

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$53.220 - $68.670 - $84.121

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. Assists the Patient Care Manager and Supervisor with the leadership of the Nursing and Patient Service Representative Staff.

Required Qualifications

• Graduate of an accredited school of nursing.
• 3 Years RN experience in related clinic area.
• California Registered Nurse (RN) - CA Board of Registered Nursing -REQUIRED
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
• ACLS Certification (Advanced Cardiac Life Support) - American Heart Association -REQUIRED

Preferred Qualifications

• Leadership experience and ambulatory care experience.
• BSN

Essential Functions

• Clinical skills
  
  Nursing: Demonstrates advanced clinical skills in designated area as measured by providing direct patient care and successfully performing duties of the nursing staff in all areas of responsibility, technical expertise, and competence with the scope of practice. Acts as clinical resource for the designated areas of responsibility.
  Clinical expertise: Demonstrates strong nursing skill in the areas of assessment, planning, implementation, and evaluation of patient care. Demonstrates technical expertise and competency within scope of practice, acts as a clinical resource for the designated areas of responsibility. Partners with physicians to continuously learn and expand clinical knowledge base.
  Triage/Messages: Listens to patients, collects pertinent information and assesses patient’s needs, recognizes the urgency of the patients problem, offers advice and recommendations based on approved protocols or routes to physicians, schedule appoints. Assists in ensuring telephone messages are returned.
  Patient education: In partnership with physician’s requests, assists with developing patient education material or provides individual teaching as it applies to common problems within the designated area of responsibility.
  Front desk: Provides assistance to staff in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.
  Applications: Ensures compliance with established policies and procedures, and guidelines for Touchworks, IDX, Advanced Web and other applications.
  Other: participates in clinical projects as directed by the physician or manager.
• Department efficiency and effectiveness
  Staffing: Ensures appropriate level of staffing (flex up and down) and assesses requests for time off (including breaks, late/early arrivals/departures and vacations.) Works with Staffing Specialist to ensure coverage and/or provide adequate alternatives.
  Maintains attendance records on staff and notifies Patient Care Supervisor or Manager of attendance and overtime compliance. Monitors level or staffing to ensure appropriate service delivery.
  API: Approves time and attendance and checks for accuracy bi-weekly. Monitors and tracks tardies, OT, no meals and no breaks and reports to supervisor. Daily organization/effectiveness: Ensures prompt and efficient return of messages in department. Monitors patient flow, physician schedules and completion of daily tasks in the department to ensure quality and service standards.
  Employee Certification: Organizes and maintains nursing licenses and staff certifications to ensure current validity.
  Policy & Procedure: Monitors policy and procedure compliance within the department. Implements procedural changes, such as new protocols, and educates staff to changes. May sit on P&P committees relevant to department function and front desk operations. Assures compliance with local and regulatory agencies.
  Enters authorizations and schedules surgeries and procedures in a timely and accurate manner.
  Financial: Maintains cost efficiency to achieve budget results in regards to supply orders, staffing and equipment.
  Other: Performs all other duties as required by Patient Care Manager. Displays a willingness to float and assist in other departments or at other sites.
• Human resource management
  New Hires and orientation – Participates in or completes initial screening interview and schedules final candidates with Patient Care Supervisor or Manager and physician for final hiring decision. Completes paperwork and submits training calendar and skills roster with 90 days. Oversees orientation of new employees to assure appropriate clinical performance and service delivery. Staff training and development – Assists in scheduling and organizing clinical and technical in-services, customer service in services and mock codes.
  Corrective action: Promptly brings to the attention of the supervisor performance issues needing to be addressed. Works with the supervisor to follow corrective action process as delineated by Human Resources policy and procedure. Coaches and counsels as needed.
  Evaluations: Communicates performance expectations to staff, assesses developmental needs and initiates action plans to address issues and build skills. Maintains schedule of evaluation dates. Prepares, distributes, and collects pre-evaluation paperwork. Prepares and presents evaluation for Patient Care Supervisor’s review before the due date in the agreed upon period.
  Leadership: Consistently pro-active in team development and in problem solving to meet department goals. Actively and positively strives to implement department goals and support changes. Acts as a resource and role model for staff. Facilitates interdepartmental cooperation and teamwork. Adheres to Sharp Healthcare standards of conduct.
  Other: Performs all other duties as required by Patient Care Manager.
• Quality assurance
  Educates staff about quality clinical and service standards.
  Coordinates Quality Assurance program for department. Tracks and trends compliance.
  Integrates team approach by delegating various QA responsibly to staff members and follow-up on compliance.
  Maintains continuous compliance of Quality Standards. Maintains QA book or data sheets on assigned departments. Brings any quality issues to the attention of the manager.
  Develops specific quality standards for assigned departments.
  Reviews reports and implements action plans to improve service standards.
  Monitors the department regularly to assure compliance with quality standards as measured.
  Compiles monthly QA results and employee chart audits.

Knowledge, Skills, and Abilities

• I.V. proficient.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

ACLS Certification (Advanced Cardiac Life Support) - American Heart Association; California Registered Nurse (RN) - CA Board of Registered Nursing; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association