You Make Us Grow. You Make Us Sharp.

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$24.750 - $30.857 - $36.964

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
This position functions as the liaison for all communications that go on within the Occupational Medicine Department between the staff, physicians and Supervisor. The Staff Coordinator will ensure the smooth functioning of the department through out the day.

Required Qualifications

• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• 1 Year MA experience in related clinical area.
• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED

Other Qualification Requirements

• MA Training from approved program. CAOHC and USD/BAT.

Essential Functions

• Communication and teamwork
  Staff Development: Participates in clinical and department specific meetings, technical in-services, customer service training, and mock codes. Orients new nurse to department. Train all new clinical staff to the role.
  Teamwork: Consistently acts as a team player. Adjust staff schedules/hours adhering to departments float/flex policies, assist in other departments/locations throughout Sharp Rees Stealy or SDHA. Continuously monitors department workflow and makes appropriate adjustments in staffing assignments.
  Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members (Providers, PSRs, etc.) . Responsible for coaching on the spot for clinical staff errors.
  Front Desk: Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.
  Gives and receives feedback about care and service delivery.
  Other: Performs all other duties as required by Supervisor/Manager, or Director. Times patient in and out on their paperwork within established timeframes. Coordinates staff to complete yearly competencies and to attend annual Sharp Experience Assembly.
  Oversee all business needs of the department when Supervisor is out.
• Customer service
  Smiles, makes eye contact, uses warm and professional tone of voice when calling patients and escorting them to the exam room.
  Addresses all patients by first and last name, unless otherwise requested by the patient. Checks for correct name pronunciation.
  Introduces self-using first name and role/title. Wears name badge where it can be easily seen.
  Provides physical assistance to patients as indicated (e.g., getting onto exam table in exam rooms).
  Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.)
  Returns regularly and explains delays to patients waiting in exam rooms. Keeps PSR informed of back office events and status.
  Refrains from discussion of personal issues or patient-related conditions where patients can overhear. Consistently monitors voice volume in patient care areas. Adheres to Sharp HealthCare policies and procedures regarding confidentiality. Maintains patient privacy, i.e., occupied exam room doors are kept shut, patients information is not discussed where it can be overheard or shared inappropriately.
  Assists patients who appear to be lost or confused.
  Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 3 rings, announces caller before transfer, answers all phones in area).
• Daily operations
  Telephone: Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments. Ensure that staff all utilize "warm transfers" of calls.
  Ensure prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls.
  Ancillary Results Management: Assumes responsibility for receiving of results, routing to provider and forwarding to medical records.
  Daily Organization: Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards. Reviews charge tickets for accuracy and completeness. Follows policy and procedure for entering of OCM/HCN. Completes work within assigned hours.
  Ensure that all supplies and medications are ordered in a timely manner. Establish par levels so as not to over order. Complete yearly inventory for Supply Chain Services.
  Policy & Procedure: Follows all policies and procedures. Demonstrates familiarity with nursing policy and procedure manuals. May participate in writing or revision of policies. Adhere to Appearance Standards Categories II.
  Quality Assurance: Demonstrates clear knowledge and accountability of quality regulations and standards for department. Maintains Quality Assurance book/list on unit. Assure all QA assignments are done on a daily basis by assigned staff. Complete QA and submit to Manager monthly.
  Other: Performs all other duties as required by Supervisor/Manager or Director.
  Daily Effectiveness: Demonstrates dept. efficiency by maintaining department standards including attendance, punctuality and completion API.
• Nursing skills
  Clinical Expertise: Demonstrates technical expertise and competency within scope of practice. Functions as a clinical resource for the assigned area. Partners with physicians to identify and resolve site specific issues. Maintains current knowledge of medications and administration techniques. Ensure all clinical staff are competent in all needed computer applications.
  Patient Education: In partnership with physician, provides specific educational material and individual teaching.
  Infection Control: Uses Universal precautions and demonstrates knowledge of infection control policies and procedures.
  Other: participates in clinical projects as directed by the coordinator, Occupational Health Nurse or Director.
• Regulatory compliance
  Follows established guidelines for infectious control policy and procedure. Annual skin test is current.
  Maintains environmental/equipment safety and reports any potential hazardous situation to supervisor/manager. Attends all mandatory safety and training in-services.

Knowledge, Skills, and Abilities

• Medication administration proficiency.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association