You Make Us Grow. You Make Us Sharp.

Hours:

Shift Start Time:

7:30 AM

Shift End Time:

4:30 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$31.700 - $39.620 - $47.540

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Assists the Patient Care Manager with the leadership of the nursing and patient service representative staff. Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population.

Required Qualifications

• 2 Years Experience in eye and JACAPO Certification at Assistant level.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
• Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Professional in Ophthalmology (JCAHPO) -REQUIRED

Preferred Qualifications

• Leadership experience.

Essential Functions

• Clinical competencies
  Successfully completes Clinical Competencies with a score of 90% or greater in each section = Great.
  Successfully completes Clinical Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good.
  Unsuccessful in passing more than one section of Clinical Competency Testing and/or failed to pass testing on second attempt = Needs Improvement.
• Clinical skills
  Demonstrates clinical knowledge and skill in assigned area and within scope of practice.
  Fully successful in performing/assisting with all tests and procedures in assigned department.
  Administers medications safely and accurately per guidelines and written order, including two (2) patient identifier verifications. No medication errors.
  Able to prepare patient for eye examination or procedure.
  Partners with physicians to continuously learn and expand clinical knowledge base.
  Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments.
  In partnership with physician, provides specific educational material and individual teaching.
  Uses universal precautions and demonstrates knowledge of infection control policies and procedures.
  Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.
  Participates in clinical projects as directed by the physician, supervisor or manager.
  Department Specific Requirements - Demonstrates thorough knowledge and competent application of the following procedures or skills as applicable: a) Measuring interpupillary distance; b) Taking measurement on manual and automated lensometers; c) Recording prescriptions; d)Performing visual field tests; e) Taking keratometer readings; f) Testing color vision per prescribed test; g) Using the Amsler grid; h) Performing tonometry; i) Assisting with office surgeries and routine exams; j) Contact lens instruction; k) Contact lens verification; l) BAT (Brightness Acuity Test); m) PAM (Potential Acuity meter); n) Pupillary response; o) Topography; p) Eye irrigation within scope of practice; q) Blood pressure and pulse monitoring; r) Administration of medications within their scope of practice; s) A Scans; t) Slit Lamp; u) Photography; v) Surgery scheduling coordination; w) Other tests as required; x) OR surgical assisting as required.
• Department efficiency and effectiveness
  Organizes and completes daily requirements and responsibilities.
  Able to respond to changing circumstances and prioritize patient needs.
  Responds to urgent and emergent situations in a calm and capable manner. Utilizes good judgment and problem solving ability. Ensures readiness of reports and information to maximize patient visit.
  Maintains appropriate supply levels. Cost conscious in usage. Participates in and prepares for site inspections and inventories. Completes department inventories per guidelines.
  Enters authorizations and schedules surgeries and procedures in a timely and accurate manner.
• Department operations
  Staffing - Ensures appropriate level of staffing (flex up and down) and assesses requests for time off (including breaks, late/early arrivals/departures and vacations). Works with Staffing Specialist to ensure coverage and/or provide adequate alternatives. Assist with maintaining attendance records on staff and notifies Patient Care Supervisor or Manager of attendance and overtime compliance. Monitors level or staffing to ensure appropriate service delivery.
  API – Monitors API. Monitors and tracks overtime and No Meal penalties. Approves API.
  Daily Organization/Effectiveness - Ensures prompt and efficient return of messages in the department. Monitors patient flow, physician schedules and completion of daily tasks in the department to ensure quality and service standards.
  Policy & Procedure - Monitors policy and procedure compliance within the department. Implements procedural changes, such as new protocols, and educates staff to changes. May maintain policy and procedure manuals and/or sit on Policy and Procedure Committees relevant to department function and front desk operations. Assures compliance with local and regulatory agencies. Financial - Maintains cost efficiency to achieve budget results in regards to supply orders, staffing and equipment.
  Physicians and co-workers - Collaborates and communicates effectively with department physicians to resolve department related issues. Shares pertinent information to increase department efficiency. Demonstrates courteous, professional and cooperative behavior towards physicians. Fosters teamwork to accomplish work goals in assigned departments. Anticipates and problem solves issues with related ancillary departments. Networks with other departments to solve goals of assigned departments. Assists with assigned department's needs as necessary (performing various roles, duties and functions) to maintain high level of quality service.
  Other - Performs all other duties as required by Patient Care Supervisor or Manager.
• Leadership
  New Hires and Orientation - Participates in or completes initial screening interview and schedules final candidates with Patient Care Supervisor or Manager and physician for final hiring decision. Completes paperwork and submits training calendar and skills roster within 90 days. Oversees orientation of new employees to assure appropriate clinical performance and service delivery.
  Staff training and development - Assists in scheduling and organizing clinical and technical in-services, customer service in- services, mock codes, and pharmacy fairs. Provides ongoing clinical and service support and supervision.
  Corrective Action - Promptly brings to the attention of the supervisor or manager performance issues needing to be addressed. Works with Supervisor or Manager to follow corrective action process as delineated by Human Resources policy and procedure. Coaches and counsels as needed.
  Evaluations - Assists the patient care supervisor to communicate performance expectations to staff, assesses developmental needs and initiates action plans to address issues and build skills. Assists in the preparation, distribution and collection of pre- evaluation paperwork.
  Leadership - Consistently pro-active in team development and in problem-solving to meet department goals. Actively and positively strives to implement departmental goals and support changes. Acts as a resource and role model for staff. Facilitates inter- departmental cooperation and teamwork. Adheres to Sharp HealthCare standards of conduct.
• Quality assurance
  Quality Assurance - Educates staff on quality, clinical and service standards. Coordinates Quality Assurance program for the department. Assists in tracking and trending compliance. Integrates team approach by delegating various QA responsibilities to staff members and following-up on compliance. Maintains continuous compliance of Quality Standards. Maintains QA book or data sheets for the department. Brings any quality issues to the attention of the Supervisor/Manager. Develops specific quality standards of assigned department. Reviews reports and implements action plans to improve service standards. Monitors the department regularly to assure compliance with quality standards as measured. Compiles monthly QA results and employee chart audits.
  Manager/Supervisor Observation - Quality Assurance records/reports: No more than 2 documented exceptions per year. QA scores: 96-100% = Great; 90-95% = Good; 90% and below = Needs Improvement.
• Technical skills
  
  Demonstrates knowledge of equipment and Information Systems applications.
  Able to activate emergency procedure per protocol - code, fire, etc.
  Documents patient care events in a thorough and accurate manner. Manages and completes AEHR tasks per prescribed time lines.
  Support and knowledge of new applications and policies: AEHR, Abbreviations, etc.
  Demonstrate typing skills proficiency by: Using a keyboard, required to type proficiently and accurately; Have the ability to type a minimum of 30 words per minute with 0-2 errors; Have the ability to proof work.
  Knowledge of insurance, utilization review, scheduling requirements and support of front desk responsibilities.
  Able to operate and maintain department equipment.

Knowledge, Skills, and Abilities

• Proficiency in ophthalmology technical skills, judgment and leadership.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; Certified Ophthalmic Assistant (COA) - Joint Commission on Allied Health Professional in Ophthalmology (JCAHPO)