You Make Us Grow. You Make Us Sharp.

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$24.750 - $30.860 - $36.970

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

This position will float to all SharpCare sites.

What You Will Do
Assist patients, staff, and physicians as needed to maintain a high level of efficiency of operations to provide high quality care. Represent SharpCare by providing patients with appointments, information, and other clinical and operational support services for all SharpCare Medical Offices. Provide clinical support to the patients by demonstrating technical expertise and competence, within the established scope of practice. Provide a high level of customer service in a manner consistent with our Mission and Goals.

Required Qualifications

• Other : Certification of completion of a Medical Assistant Program.
• California BBS Licensed Marriage and Family Therapist (LMFT) - CA Board of Behavioral Sciences -REQUIRED

Preferred Qualifications

• 1 Year MA experience in related clinical area.
• Experience in customer service, computer skills, and phones in an office setting.
• Hospital Corpsman (HM) - US Navy -PREFERRED
• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED

Essential Functions

• Clinical competencies
  Successfully completes Clinical Competencies with a score of 90% or greater in each section = Great.
  Successfully completes Clinical Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good.
  Unsuccessful in passing more than one section of Clinical Competency Testing and/or failed to pass testing on second attempt = Needs Improvement.
• Clinical skills
  Demonstrates clinical knowledge and skills in an assigned area and within scope of practice by providing direct patient care and successfully performing nursing tasks in assigned area.
  Fully successful in performing/assisting with all tests and procedures in assigned department.
  Demonstrates technical expertise and competency within established scope of practice.
  Uses universal precautions and demonstrates knowledge and practice of infection control policies and procedures.
  Ensures all medications are verified by licensed personnel before being administered. Ensures verification by licensed person and documentation of all medications administered including two (2) patient identifier verification. Our expectation is no medication errors.
  Able to prepare patient for examination or procedure. Obtains complete and accurate consent for procedures. Partners with providers to continuously learn and expand clinical knowledge base.
  Accurately documents patient care per protocol. Clearly documents information in patient's clinical record or departmental logs.
  Maintains current knowledge of medications and administration techniques.
  Listens to patients, collects pertinent information, recognizes the urgency of patient's problem and routes to providers as necessary.
  Returns phone calls according to provider instruction.
  May schedule patient appointments.
  Provides assistance to front office in resolving issues related to front office responsibilities including scheduling, telephone management and service recovery.
  Provides specific educational materials and individual teaching in partnership with providers.
  Participates in clinical projects as directed by provider, manager, supervisor, or director.
  Uses universal precautions, may review pre-printed teaching materials or written instructions from the provider with the patient.
  Demonstrates clear knowledge and accountability of quality regulations and standards for the department.
  Assist with site audits.
  Assists with patient outreach, metric management, and scheduling follow-ups as required.
• Department efficiency and effectiveness
  Organizes and completes daily requirements and responsibilities.
  Telephone Message Management - Ensures prompt and efficient return of messages according to established policy.
  Troubleshoots and resolves problem calls.
  Daily Organization - Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards. Follows policy and procedure for entering and updating of Practice Management and Electronic Medical Record systems. Completes work within assigned hours.
  Able to respond to changing circumstances and prioritize patient needs.
  Responds to urgent and emergent situations in a calm and capable manner. Utilizes good judgment and problem solving ability.
  Ensures readiness of reports and information to maximize patient visit.
  Maintains appropriate supply levels. Cost conscious in usage.
  Participates in and prepares for site inspections and inventories.
  Completes department inventories per guidelines.
  Assists in other sites as assigned to meet staffing needs and travels to other sites as business needs arise.
• Quality initiatives
  Completes Quality Assurance (QA) assignments and ensures overall department compliance with requirements. QA scores: 96- 100% = Great; 90-95% = Good; 90% and below = Needs Improvement.
  Support and completion of quality initiatives per internal or external guidelines.
• Site support
  Operations and Safety
  Travel between sites providing both front and back office support required.
  Prepares and monitors schedules, labels and reports accurately per department guidelines and within established time frames.
  Offers information and education to patients on customer services such as van shuttle, Nurse Connection, and educational classes, and assists patients with necessary forms and directions.
  Maintains supply levels, patient brochures and exam preparations for work area.
  Notifies Supervisor of any repairs or maintenance needed in the environment.
  Knows procedure for activating appropriate emergency response systems (code blue, fire, etc.) and monitors patient waiting area for any potential emergencies.
  Notifies provider or nurse immediately of any potential emergency in waiting area.
  Follows established cash receipt policy and procedure for collection of co-payments, balances and secures cash drawer, and prepares daily deposit.
  Familiar with patient account and billing information.
  Answers phone within four rings with name and department, asks before placing caller on hold and waits for response, checks back with callers holding and offers alternatives, announces call to connecting party when transferring a call, and thanks the caller.
  Takes complete messages that are formatted and spelled correctly and use correct medical terminology.
  Schedules appointments following appropriate guidelines and confirms future appointments with patients as applicable.
  Performs other scheduling tasks as identified by site.
  Arrives patients accurately in the PM system.
  Maintains environmental and equipment safety and reports potentially hazardous situations to Supervisor.
  Attends all mandatory safety training in-services.
  Demonstrates knowledge of fire and disaster procedures.
• Teamwork, communication and customer service
  Consistently treats patients, providers, co-workers and any other employees/visitors with courtesy. Courtesy shall be reflected by and measured by a composite of the following, based on 4 supervisory observations conducted during the year, physician, patient and peer feedback, and Patient Satisfaction Survey results.
  Greets patient/physician/co-worker/visitor by making eye contact, smiling, acknowledging person by name, and using a pleasant adult-to-adult tone of voice. Explains provider delays to patients and offers alternatives to patients at time of registration or when patients are waiting in lobby areas. Notifies provider when patients don't show, add on to the schedule or cancels a same day appointment.
  Addresses all patients by first and last name, unless otherwise indication by the patient. Checks for correct name pronunciation.
  Introduces self-using first name and role/title. Wears name badge where it can be easily seen.
  Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.). Refrains from discussion of personal issues or patient related conditions where patients can overhear. Consistently monitors voice volumes in patient care areas.
  Adheres to Sharp Healthcare policies and procedures regarding confidentiality.
  Maintains patient privacy, i.e., occupied exam room doors are kept shut, patient information is not discussed where it can be overheard or shared inappropriately. Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 4 rings, announces caller before transfer, answers all phones in areas).
  Assists with working and managing quality metric reports as assigned.
  Participates in technical and clinical in-services, customer service training, mock codes and pharmacy fairs.
  May act as preceptor for new MAs.
  Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members.
  Gives and receives feedback about care and service delivery in a positive and constructive manner.
  Aids other nurses in activities that enhance the quality of care delivered to the patient, including completion of clinical checklist activities as assigned.
  Acts as a positive role model and ensures appropriate service delivery at all times.
  Displays a willingness to float and assist in other departments and at other sites.
  Attends and participates in departmental and unit activities such as meetings and training.
  Performs all other duties as required by Director, Patient Care Manager, Coordinator, Lead, or Supervisor.
• Technical skills
  Demonstrates knowledge of equipment and Information Systems applications.
  Able to activate emergency procedure per protocol - code, fire, etc.
  Documents patient care events in a thorough and accurate manner.
  Support and knowledge of new applications and policies.
  Demonstrate typing skills proficiency by: Using a keyboard, required to type proficiently and accurately; Have the ability to type a minimum of 30 words per minute with 0-2 errors; Have the ability to proof work.
  Knowledge of insurance, utilization review, scheduling requirements and support of both back and front desk responsibilities.
  Able to operate and maintain department equipment.
  Types proficiently and accurately, at a minimum of 30 words per minute with zero to two errors.
  Has the ability to proof work.
  Experience with Allscripts PM/EHR helpful.

Knowledge, Skills, and Abilities

• Medication administration proficiency is required.
• Prefer strong emphasis in customer service, computer skills, and phones in an office setting.
• Ability to travel between all SharpCare offices.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants; California BBS Licensed Marriage and Family Therapist (LMFT) - CA Board of Behavioral Sciences; Hospital Corpsman (HM) - US Navy; Other