Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/80 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$24.500 - $29.398 - $34.295

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
This position supports the Sharp Community Medical Group (SCMG) Population Health- Clinical Quality team by the effective coordination and maintenance of performance improvement initiatives related to the clinical quality metrics. This position will assist patients, staff, and physicians as needed to maintain a high level of efficiency of operations and customer service while providing the highest quality of care. Represents SCMG by providing patients with appointments, information, and other operational support services for the designated population. Provide clinical support to the patients by demonstrating technical expertise and competence, within the established scope of practice. Provides high level of customer service in a manner consistent with our Mission and Goals.

Required Qualifications

• H.S. Diploma or Equivalent
• Other : Certification of completion of a Medical Assistant Program.
• 1 Year MA experience in related clinical area.
• 1 Year Experience in clinical service, computer skills, and phones.
• 1 Year Customer Service experience in healthcare.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
• Driver's License - CA Department of Motor Vehicles -REQUIRED

Preferred Qualifications

• Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED

Other Qualification Requirements

• Utilizes reliable transportation and possesses adequate personal insurance coverage. Demonstrates clean driving record in accordance with requirements of the employer DMV pull notice program and Sharp HealthCare Driver Guidelines.

Essential Functions

• Clinical Competencies
  Successfully completes Clinical Competencies with a score of 90% or greater in each section = Great.
  Successfully completes Clinical Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good.
  Unsuccessful in passing more than one section of Clinical Competency Testing and/or failed to pass testing on second attempt = Needs Improvement.
• Clinical Skills
  Demonstrates clinical knowledge, technical expertise, and skills in assigned area and within scope of practice.
  Fully successful in performing/assisting with all tests and procedures in assigned department.
  May act as a clinical resource for assigned area as needed.
  Administers medications safely and accurately per guidelines and order. Ensures verification by licensed person before medication given and documentation of all medications administered. Maintains current knowledge of medications and administration techniques. No medication errors.
  Prepares patient for examination or procedure. Obtains complete and accurate consent for procedures/surgery.
  Prepares and labels specimens in a thorough and accurate manner.
  Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians.
  Accurately documents information in patient's clinical record and/or departmental logs. Takes complete messages. All documentation to be formatted and spelled correctly using correct medical terminology.
  Documents patient care events in a thorough and accurate manner.
  Partners with physicians to continuously learn and expand clinical knowledge base.
  In partnership with physician, may review pre-printed teaching materials or written instructions from the provider with the patient.
  Uses universal precautions and demonstrates knowledge of infection control policies and procedures.
  Knowledgeable on procedure for activating appropriate emergency support systems (i.e., code blue, red, etc.) and monitors patient alerting all clinical staff of any potential medical occurrences.
  Participates in clinical projects as directed by the lead, supervisor, manager, or SCMG administration.
• Department Efficiency and Effectiveness
  Provides accurate information to all customers including patients, physicians, co-workers and visitors and maintains a variety of office support activities.
  Prepares and monitors daily/weekly patient schedules. Pre-visit planning done weekly /daily per schedule changes.
  Flexible in scheduling to meet patient's needs.
  Completes chart review and pre-visit planning tasks daily.
  Offers information and education to patients on customer services such as van shuttle, nurse connection and educational classes and assists patient with necessary forms and directions.
  Maintains supply levels/ inventories and exam preparations for work area. Cost conscious in usage.
  Notifies lead, supervisor, manager or key user of any repairs or maintenance needed in the environment.
  Organizes and completes daily requirements and responsibilities.
  Monitors patient flow, schedules and completes daily tasks to ensure quality and meet service standards. Follows policy and procedures.
  Completes work within assigned hours.
  Able to respond to changing circumstances and prioritize patient needs.
  Responds to urgent and emergent situations in a calm and capable manner.
  Utilizes good judgment and problem solving ability.
  Ensures readiness of reports and information to maximize patient visit.
  Participates in and prepares for site inspections and inventories.
  Completes department inventories per guidelines.
  Troubleshoots and resolves issues as needed.
  Assists in other departments as assigned to meet staffing needs.
  Travels to assigned clinical sites.
• Quality Initiatives
  
  Demonstrates clear knowledge and accountability of quality regulations and standards for the department.
  Assists in maintaining quality assurance in care pods/dept
  Completes Quality Assurance (QA) assignments and ensures overall department compliance with requirements.
  Completes medical record reviews to close metric care gaps.
  Enters supplemental data documentation into registries.
  Completes quality performance audits, patient outreach campaigns, and improvement projects as needed.
  Supports completion of quality initiatives per internal and external guidelines: AMP, HEDIS/STARS, CIN, risk adjustment, etc.
• Communication and Teamwork
  Participates in technical and clinical in-services, customer service trainings, mock codes, health fairs, etc.
  May act as preceptor for new staff.
  Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members.
  Gives and receives feedback about care and service delivery in a positive and constructive manner.
  Aids others in activities that enhance the quality of care delivered to the patient, including completion of clinical activities as assigned.
  Acts as a positive role model and ensures appropriate service delivery at all times.
  Attends, participates and/or completes departmental activities such as meetings and safety trainings, etc.
  Places outreach calls, texts etc. to patients related to quality care gaps. Returns patient phone calls as needed. Sends tasks to providers as needed.
  Schedules appointments following appropriate guidelines. Schedules appointments with the correct visit type, provides patients with accurate appointment information, verifies collector code and updates patient information and appointment site location.
  Confirms future appointments with patient according to guidelines.
  Other scheduling as needed.
• Technical Skills
  Maintains knowledge of equipment and Information Systems applications.
  Maintains environmental and equipment safety and reports potentially hazardous situations or needed repairs to site supervisor and lead/manager.
  Manages and completes tasks per prescribed timelines.
  Supports and knowledgeable of new applications and policies.
  Demonstrates typing skills proficiency by: Using a keyboard, required to type proficiently and accurately; Have the ability to type a minimum of 30 words per minute with 0-2 errors; Have the ability to proof work.
  Knowledge of insurance, utilization review, scheduling requirements and front desk responsibilities.
  Able to perform patient check in/out responsibilities such as: follows established cash receipt policy and procedures for collection of payments, balances and secures cash drawer, prepares daily deposit with minimal reminder to complete in an accurate and thorough manner as needed.
  Knowledgeable on patient account and billing information. Performs mini-registration procedures and verifies insurance eligibility as needed.
  Able to operate and maintain department equipment.
• Customer Service
  Consistently treats patients, providers, co-workers and any other employees/visitors with courtesy.
  Greets patient/physician/co-worker/visitor by making eye contact, smiling, acknowledging person by name, and using a pleasant adult-to-adult tone of voice.
  Explains delays to patients and offers alternatives to patients at time of registration or when patients are waiting in lobby areas.
  Addresses all patients by first and last name, unless otherwise indication by the patient. Checks for correct name pronunciation.
  Introduces self using first name and role/title. Wears name badge where it can be easily seen.
  Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.).
  Refrains from discussion of personal issues or patient related conditions where patients can overhear.
  Consistently monitors voice volumes in patient care areas.
  Adheres to Sharp Healthcare policies and procedures regarding confidentiality.
  Maintains patient privacy (i.e., occupied exam room doors are kept shut, patient information is not discussed where it can be overheard or shared inappropriately).
  Follows all policies and procedures for telephone etiquette and protocol (i.e., answers phone within 4 rings, announces caller before transfer, answers all phones in areas).

Knowledge, Skills, and Abilities

• Demonstrated proficiency in clinical skills and office procedures.
• Proficient in Medication administration.
• Knowledge of medical terminology required.
• Phlebotomy skills required.
• Bilingual Spanish preferred.
• Basic computer skills required.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

Driver's License - CA Department of Motor Vehicles; Other; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association; H.S. Diploma or Equivalent; Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants