You Make Us Grow. You Make Us Sharp.

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

8 hour shifts between 7 am - 7 pm

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$24.250 - $28.035 - $31.819

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Assists with patient treatment procedures under the supervision of a therapist. Assists with department maintenance; performs scheduling, reception and other assigned department operational tasks.

Required Qualifications

• H.S. Diploma or Equivalent
• 1 Year Rehab Aide experience.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• Some computer experience.
• 3 Years Rehab Aide experience.

Essential Functions

• Collaboration and Teamwork
  Demonstrates a commitment to serving other employees above self through teamwork collaboration, developing others and supporting SHC values. Promotes constructive working relationships. Works effectively and as a part of a team to meet departmental goals and objectives. Is respectful and trustful of others. Decisions are guided by the organizational values and are made with honesty and respect. Performance criteria:
  Effective, clear communication to promote excellent department operations and efficient patient care under the direct supervision of a licensed therapist.
  Stays informed through staff meetings and shares pertinent information with others.
  Assists co-workers with their tasks.
  Demonstrates flexibility to meet clinic and SRS Rehab Service needs.
  Assists in the daily department maintenance and general departmental flow by keeping aide station, treatment rooms and gym clean and orderly, restocks rooms with linen and supplies as needed, empties dirty linen bags into dirty linen cart, wipes down equipment on a regular basis, etc.
  Promotes a positive work environment by accepting interpersonal differences and respecting others' values and opinions.
  Demonstrates appreciation for the work of others by offering praise and noting a job well done to others.
  Prioritizes assignments effectively. Demonstrates flexibility and dependability.
  Facilitates communication between all members of support staff inter and intra-departmentally.
• Customer Service
  Demonstrates courteous professional behavior to patients, their family members, physicians and staff.
  Greets patients, physicians and staff with eye contact, smiling and acknowledging a person by name.
  Explains provider delays to patient and offers alternatives.
  Maintains confidentiality according to department policy.
  Responds to patient and co-worker needs and concerns as appropriate.
  Communicates schedule changes/updates and messages to providers and team in a timely and complete manner.
  Promotes a positive work environment.
  Demonstrates initiative and independence in problem solving.
  Communicates with patient in the treatment area explaining treatment procedures, common reaction and anticipated outcomes.
  Communicates with the treating therapist regarding progression and reaction to the daily treatment.
• Financial Responsibilities
  Accepts accountability for the organization's financial success while delivering the highest quality of care and service. Measured by:
  Demonstrates flexibility in work practices.
  Supports organizational cost containment i.e. following work comp and PPO authorization guidelines.
  Takes initiative in using time effectively.
  Actively sets priorities and adjusts to unscheduled situations.
  Accepts responsibility for own actions and outcomes.
  Initiates communication with others to ensure job is completed successfully.
  Department goals i.e. department patient access and Press Ganey. Follows established policy and procedures for collection of payments.
  Knowledgeable on patient account and billing information.
  Monitors supply levels and orders supplies including linen (if applicable) when needed through the guidance of the department supervisor.
• Leadership
  Assist supervisor in maintaining therapist/rehab aide ratios.
  Key user trained to transfer templates, block for vacation, meetings, etc.
  Insurance information resource.
  Serves as a mentor and trainer for new support staff and volunteers.
  Acts as a resource for therapy providers for insurance reimbursement issues and insurance guidelines, limitations and other pertinent issues. Has been trained and is very familiar with Medicare billing issues.
  Informs supervisor when available for additional work assignments.
  Utilizes good body mechanics and ergonomics.
  Anticipates department needs and acts pro actively.
  Participates actively in PSR/Aide meetings.
  Takes initiative to enhance skills and assist supervisor as needed.
  Available to cover both the front desk and aide station at short notice.
• Patient Care and General Support
  Provides accurate information to all customers including patients, co-workers, physicians and visitors and maintains a variety of office support. Demonstrates safe and appropriate operation of modalities and equipment. Supervises exercise programs through guidance of a licensed therapist, assists with classes and treatment prep.
  Prepares treatment area. Escorts patients to treatment area.
  Completes treatment procedure safely and appropriately.
  Monitors progression of treatment and communicates patient response to treatment consistently and effectively to treating therapist.
  Monitors individual or group exercise classes.
  Able to identify basic substitutions and give clear directions with exercises.
  Proficient with all clinic modalities and stocking of supplies.
  Cleans treatment area at conclusion of treatment.
  Keeps rooms stocked with supplies as needed.
  Takes initiative in identifying tasks to be done and appropriately delegates tasks when needed.
  Assists therapists as instructed and consistently, effectively provides patient updates to therapist.
  Offers information and education to patients, visitors, ancillary departments, staff, etc. including dress, parking, necessary forms/paperwork, transportation, departmental specialty (location of TMD, pediatric, pelvic floor programs, etc.)
  Assists with departmental statistics on a daily basis maintaining accurate counts of evals, treatments, ns/ca's, unused slots.
  Submits work orders for equipment issues, minor clinic repairs i.e. sink clogged, and for new equipment set up.
• Scheduling
  Engages in courteous and helpful telephone conversations with all customers (i.e. patient, physicians, co-workers and visitors) in a manner that is perceived by customers as pleasant and effective. Performs scheduling tasks involving effective communication with patient, providers and co-workers. Completes necessary computer tasks and documentation that is thorough and accurate per departmental guidelines.
  Answers the phone promptly and professionally per department standards. Asks before placing a caller on hold and waits for response.Transfers call appropriately and thanks the caller at the end of the call. Gives caller all necessary information (i.e. directions, phone numbers, etc.)
  Confirms future appointments with patient according to guidelines.
  Other scheduling as identified by site.
  Using a keyboard, required to type proficiently and accurately.
  Returns patient/staff messages received and enters appropriate message documentation in EHR according to established guidelines. Gives caller all necessary information (i.e. directions, phone numbers, etc.)
  Interacts with other sites for site projects.
  Calls referred patients, triages, checks demographics, insurance authorization, preferences and re-calls when necessary. Schedules appointments in computer per department standard. Arrives and reschedules appointments in computer accurately and within established time frames.
  Effective, timely communication to patients, supervisor, providers, and support team assuring that team is notified of any last-minute schedule changes, patient add-ons, etc.

Knowledge, Skills, and Abilities

• Medical terminology knowledge required.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

H.S. Diploma or Equivalent; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association