You Make Us Grow. You Make Us Sharp.

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

As Needed

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$27.500 - $30.400 - $33.530

This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

This position was originally posted to ratified SEIU members from 02/03/26 – 02/11/26. The position is now available to be filled by internal candidates that are not members of the ratified Bargaining Unit or External candidates to Sharp.

What You Will Do
To provide excellent customer service, information assistant to internal/external customers of Sharp, collaborate with the interdisciplinary team in the delivery of care with consideration to populations served including age specific needs.

Required Qualifications

• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• H.S. Diploma or Equivalent
• 1 Year experience in a customer service position, preferably in an acute health care setting.

Essential Functions

• Customer Service
  Access hospital database to provide needed information while being HIPAA compliant.
  Greets visitors in person and by telephone. Serves as a receptionist, provides information and answers questions. Employs active listening, telephone etiquette, communicates directions/instructions slowly and clearly, and assist with wayfinding.
  Identifies and resolves customer satisfaction issues and reports them to the appropriate person in appropriate department. Communicates effectively with all levels of staff and uses the chain of command per department guidelines.
• Visitor Check and Wayfinding
  
  Provide visitor and support person check in, facilitate appropriate screening of individuals completed in accordance with Sharp Healthcare's Expansion-Retraction Grid.
  Facilitates patient procedural check in and accompanies them to hospital holding areas.
  Volunteer management- prioritizes duties and dispatches them appropriately and efficiently.
• Departure Plaza and Telehealth Duties
  Assists patient and families at the discharge plaza, ensuring proper safe patient mobilization techniques as needed depending on patient population. Provides care within scope of responsibilities. Uses proper body mechanics and safe patient mobilization equipment to ensure patient safety and avoid personal injury.
  Assists with TeleMed appointments with hospital owned iPad, tracks visits, and logs them accordingly. Secures iPads and phones when not in use. Tracks equipment availability: logs, assigns, and tracks equipment.
• Safety
  Monitors all lobby activity, maintaining a positive, controlled environment. Reports observed safety hazards and unsafe practices to security and supervisor on duty. Notifies security of patients or visitors that are at risk for injury or harm to self-and/or others. Ensures compliance with safety regulations (e.g., equipment does not block fire exists). Reports personal injury within 2 hours of event to a supervisor and completes accident paperwork.
  Notifies supervisor with any staffing issues or barriers.

Knowledge, Skills, and Abilities

• Knowledge of communication equipment and its functions.
• Excellent verbal communication skills.
• Good written communication skills.
• Ability to develop a working knowledge of computers.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

H.S. Diploma or Equivalent; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association